Advice Office Administrator

Who are we?

We are Manchester Students’ Union, the biggest SU in the country, supporting over 40,000 students throughout their time at university. We help to make student life the best it can be by supporting students to campaign for change, creating opportunities to meet new people, providing employment opportunities, providing advice and support and being a safe place on campus.

We are a values-centred organisation that employs around 90 permanent, full-time members of staff. We recruit a wide range of roles throughout the year within all our departments from our Commercial team operating Manchester Academy Venues, 13 Media, Bar 532 & Kitchen and Corridor Coffee to our Student Activities, Student Engagement, Marketing and Communications, Finance, HR and Facilities teams. Our team of around 400 part-time, studying staff are instrumental in providing to support to all departments as well as leading major projects like Student Angels. When you join UMSU, you’ll be immersed in an environment that empowers staff to make great things happen and we're always on the lookout for innovative, passionate, and proactive people to join us.

Our values are really important to us and shape the work that we do every day. As part of our recruitment process, we want you to demonstrate how your experiences, behaviours and skills align with our values. You can find more detailed explanations of our values on our website.

About the role

We’re looking for an enthusiastic and proactive Advice Office Administrator to join our friendly team at the University of Manchester Students’ Union (UMSU).

What’s the role all about?

As our new Advice Office Administrator, you’ll be an essential part of our Advice Service team. Your work will make a real difference to students by supporting Advisors to help students with everything from academic concerns to financial and personal challenges.

You’ll be the friendly first point of contact for students, ensuring their queries are handled efficiently. Alongside this, you’ll play a key role in keeping our service running smoothly by managing team schedules, maintaining records, organising meetings, and even helping with communications and events.

What will you be doing?

• Welcoming students: handling in-person and online enquiries, and signposting to the right services.
• Team support: scheduling, organising files, and ensuring processes run smoothly.
• Communications: updating the website, drafting emails, and coordinating events.
• Data and feedback: keeping records up to date and helping us improve by collecting student feedback.

What we’re looking for:

• Excellent communication and customer service skills – you’ll love interacting with people!
• Strong organisational skills with the ability to multitask and prioritise your workload.
• An understanding of confidentiality and safeguarding (don’t worry, we’ll provide training).
• IT-savvy with experience in tools like MS Office.
• Someone who is approachable, detail-focused, and loves working individually as well as part of a team.

The details you need to know:

• Salary: £25,440 – £28,620 per year.
• Contract: Full-time, permanent (35 hours per week, core hours 10am–4pm, Monday to Friday).
• Location: Based in the UMSU Main Students’ Union Building, right on the University of Manchester campus.

What’s in it for you?

You’ll be joining an organisation that’s all about community, progression, and making a real impact. We’ll provide opportunities for you to develop your skills, meet new people, and be part of a supportive and fun environment.

If this sounds like the perfect fit for you, we’d love to hear from you! Apply today and take the first step in joining our amazing team.