Communications and Events Manager

We are looking for an enthusiastic, knowledgeable, and experienced Communications and Events Manager to join our small but very impactful team.

This role is essential in enhancing the visibility and impact of our charity's vital work. You will do this through effective communication outputs, with a focus on digital, and well-organised virtual, regional and national events.

The Communications and Events Manager will lead on overall execution of TSA communications and events, working closely with the Joint Chief Executive. The role is one of the most front-facing and proactive offered at the TSA.

In return for your hard work, the candidate can expect a competitive salary, high level of autonomy and trust, a fluid team structure, and very flexible home working. All of this while making a massive difference every day to the lives of thousands of people in the UK.

Key responsibilities

Communications

• Lead in the development of communication outputs across all aspects of the TSA’s work in support and information, research, fundraising and campaigning. This will include a major focus on filmed media and editing of short clips as well as building a library of case studies
• Lead in the development of an effective internal and external communications strategy. The strategy should provide direction on how communications pieces are created internally, as well as how communications are presented to different audiences
• Lead in ongoing content development for the TSA’s daily activities. This includes managing content creation for the website, social media platforms and monthly e-newsletter
• Have a major role in development of Scan, our twice-yearly physical magazine
• Develop excellent relationships with key internal stakeholders at all levels by providing direction and support for all TSA teams in their communications needs, such as reviewing and editing fundraising and research materials
• Proactively identify and fulfil opportunities to raise awareness of TSC in the broader media, such as newspapers and other media

Events

• Manage and oversee all aspects of TSA face-to-face events. Our events include the annual community event ‘Big Day’, and our annual event for adults mildly affected by TSC (called ‘Outlook’)
• Manage and oversee our range of monthly virtual events. Including bookings, forward planning and ongoing calendar management of future events and speakers
• Maintain calendar(s) of internal and external events
• Ensure risk assessments and safeguarding policies are applied appropriately

Strategic support

• Provide support into the overall communications and events strategy of the charity, including annual implementation plans
• Proactively and regularly review the impact and success of communications and events, by providing a range of opportunities for attendees and other TSC audiences to provide feedback and input into these areas

Community engagement and management

• Help to develop, and then implement and support, comprehensive community engagement
• Proactively and regularly review the impact and success of communications and events, by providing a range of opportunities for attendees and other TSC audiences to provide feedback and input into these areas
• Be confident in updating and using Customer Relationship Management (CRM) systems to update community information

Other requirements

The post holder must be prepared to work flexibly to meet the needs of the organisation.  This may entail occasional evening and weekend work. Occasional travel within the UK may be required for team meetings and events.

A DBS enhanced disclosure will be required prior to taking up post.

Person specification

Essential

• 2-3 years’ experience in similar or equitable roles
• Proven background in managing and leading on events of all sizes, from very small (several attendees) to large (150+ attendees)
• Demonstrable experience in social media management and digital communications
• Excellent verbal and written communication skills, with a keen eye for detail
• Confident in working independently and on your own initiative, as well as being very open to helping and working with others
• Confident in graphic design and editing (we currently use Canva for all materials)
• Experience of working with CRM databases (please note that we use Beacon)
• Experience of managing budgets and sticking to them
• Able to set and manage ambitious personal targets
• Ability to work of own initiative and to work independently, as well as part of a small team
• Experience of building strong working relationships with external stakeholders
• Experience of a broad range of communications tactics across all platforms
• Able to work with people with a wide range of abilities, with a warm and empathetic style
• Able to assess and analyse complex problems, and develop appropriate solutions
• Experience of collecting and monitoring data to analyse service impact and drive service improvements
• Able to manage a diverse workload, prioritise needs and manage your own time
• Confident in website management and basic web development (Wordpress and WooCommerce)

Desirable

• Communications or events qualifications
• Experience of working with people living with learning disabilities or autism
• Experience of working with children or adults with disabilities or chronic health conditions
• Experience of working within the rare disease sector