Salesforce Consultant

A senior / managerial Salesforce role accountable for driving forward the continued rollout, design, build and development of Salesforce and related applications; aligned with the Trusts strategy, values and goals.

Role responsibilities

•                    Create, document and prioritise application requirements by working together with team subject matter experts and end-users to development new functionality.

•                    Work with management, strategic planning and end-users to automate business processes.

•                    Strong knowledge of Salesforce automation (such as workflow rules, process builders and flow) is integral for the role.

•                    Manage multiple Salesforce project streams, identifying projects which require assistance from the implementation partner, and manage projects from pipeline to production.

•                    Own the development and configuration function by becoming a technology ambassador for the solution, demonstrating its ‘use of’ cases, and ensuring the Trust gets the best return on its investment by using the platform to its fullest extent.

•                    Create and maintain documentation on processes, policies, application configuration and help related materials as database applications are developed.

Person Specification

•                    Salesforce Certified Administrator / Non-profit Cloud Consultant

•                    Track record of Salesforce deployments, releases and environment management

•                    End to end lifecycle process management of Salesforce Application development

•                    Working with internal customers and external vendors to gather requirements and design technical solutions

•                    Previous experience as a Salesforce Administrator

Behaviours and competencies:

•                    Committed to ongoing professional development

•                    Supportive team-worker and facilitator

•                    Demonstrate a commitment to the values of the Trussell Trust 

•                    Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds

•                    Contribute to the effective and efficient running of the ICT Office as appropriate

•                    Role models inclusive behaviour, values and leadership