Supporter Engagement Manager

The Talent Set are excited to partner with an International Development charity to recruit for a Supporter Engagement Manager on a permanent basis.

What’s on offer:

Salary: £40,000 per annum

Working pattern: Full time, hybrid working with 2 days per week in London office

The Supporter Engagement Manager will lead a team across supporter care and community fundraising to deliver an exceptional supporter experience to donors.

Key duties include:

·       Ensure all donations and enquiries are acknowledged appropriately, professionally and within agreed timeframes.

·       Manage all supporter engagement and supporter care processes, including the switchboard, external call handling suppliers, post, and supporter complaints.

·       Manage the development & delivery of the charity’s Community fundraising programme.

·       Develop & maintain strong relationships with the charity’s community groups across the UK.

·       Oversee the management of the charity’s challenge events.

·       Line managing the Supporter Engagement team, motivating & developing team members to deliver objectives and targets.

We’re looking for the following skills and experience for this role:

·       Experience within a Supporter Care, Supporter Engagement or Community Fundraising role, with a strong track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders.

·       Knowledge of supporter engagement and customer care policies, process, procedures and programmes.

·       Knowledge of community fundraising and supporter events.

·       Knowledge of charity fundraising regulations, GDPR and data practices

·       Experience of managing and developing staff, to enable them to meet their objectives and fulfil their potential.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.