Head of Information and Support Services

Permanent | Part time or Full time (30 hours up to 37.5 hours per week) | Salary: £55,000 - £60,000 per annum FTE

Join our award-winning team and help the nation enjoy better bone health. We’re a dedicated, inspiring and forward-thinking healthcare charity and our mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals; delivering services to help our beneficiaries; and driving research.

In this key role you will report to the Director of Services, Influencing and Innovation and drive the strategic direction of our information and support services.

We’re looking for an experienced health information or support services professional who will work with teams to optimise our content and our digital, telephone and community channels to ensure we can provide information and support to all those who need us. Your focus will be to innovate and improve our information and support services, including developing new services using digital technology, to reach as many people as possible and deliver the greatest impact for people affected by osteoporosis. You will also ensure that all our services continue to meet the needs and of our diverse community, including those who are not able to access digital technologies.

As a member of the Leadership Team, you will work collaboratively with colleagues across the charity as well as with volunteers and patient advocates. You will also proactively build external relationships, partnerships and collaborations that will enable us to extend our reach and impact for everyone with a lived experience of osteoporosis.

Do you have experience of leading health information and/or support services that meet the needs of people with health conditions?

Do you have experience of leading the effective development and delivery of operational plans and service improvement for patient/public focused information and/or support services?

Do you have experience of developing new information and/or support services through digital channels to meet the diverse needs of people with health conditions?

If this sounds like you and you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.

We’re proud to have a committed, highly engaged workforce, as shown by our employee engagement rating, which puts us in the top 20% of charities and we want to attract the brightest and the best to help us beat this condition and change society for the better.

Location - In this role, you would benefit from the flexibility of working either on a hybrid basis (with the expectation to attend our central Bath office, at least 20% of your time each month), or working in a fully remote way.

How to apply

To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by answering the three mandatory questions, demonstrating how your skills and experience meet the person specification.

We particularly welcome qualified applicants from ethnic minorities as they are under-represented in the team.

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