Case Officer

About The Role

Do you have experience in advisory, information, advocacy or guidance role supporting local communities?

Are you looking to take your career to the next level with one of the country’s largest charity?

We want to hear from you!

We have an exciting opportunity for a Case Officer to manage casework support, providing direct support, advice and guidance to beneficiaries on a varied aspects such as general health, social care employment, benefits, statutory support and housing.

In your role, you will assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs. You will develop creative solutions in response to identified beneficiary needs, drawing on inputs from volunteers and Legion members / branches.

In addition, you will:

• Develop and maintain a thorough and detailed understanding of direct Legion support services and support services provided by others (both statutory and non-statutory).
• Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in the Area to inform the commissioning of specialist services.
• Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary.
• Maintain an up-to-date knowledge of the statutory benefits
• Develop and take advantage of opportunities to reach beneficiaries in communities within the area, forging links and contacts with local organisations.

The role is primarily homebased with occasional requirement to travel across Cumbria and Lancashire, and at times further afield, depending on beneficiaries’ needs, training and meeting purposes.

Driving licence is essential requirement for this role.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.