Engagement & Outreach Service Manager

About the role

The Engagement & Outreach Service Manager will lead the development and implementation of this service, combining previous work from CIT and Wellbeing teams, as well as managing a team of Outreach Workers and Complex Needs Case Workers. The Service Manager will deliver effective service within the Passage Resource Centre and across the outreach footprint and will develop and implement an EASL service within the Engagement & Outreach Service, liaising closely with the EASL team to tailor the service to meet clients needs.

Main duties

• The lead on the development, implementation, and day to day running of the service, treating every client with dignity and respect.
• To take a key role in the smooth running of the Passage Resource Centre, carrying out Duty Manager responsibilities in collaboration with other Community Services Managers.
• To provide inspirational leadership and day to day management/supervision of the team, which includes the CIT Coordinator, CIT Outreach Workers, and specialist Complex Needs Case Workers.   
• To develop and foster positive working relationships with diverse partner organisations, with a specific focus on outreach, health and treatment related partners.
• To be the lead expert for the organisation around the themes of health and wellbeing, dual diagnosis, mental health and substance use, translating this to providing expertise.

Desired experience

• Leading a team or teams delivering effective services to groups of vulnerable clients, in either a supported housing, support, care or other relevant environment and monitoring the performance of those services.
• Experience of writing and implementing operational plans and contributing to longer term planning.
• Organising a demanding and varied workload, planning work and projects and successfully completing these to set deadlines.
• Effective experience of building constructive working relationships with a variety of internal and external contacts to produce positive outcomes, with a specific focus on health-related impact or services.

Desired knowledge

• Knowledge and understanding of the support needs of people experiencing homelessness and multiply disadvantaged people and the ability to translate knowledge into good practice.
• In depth understanding of statutory mental health services, treatment services, primary and acute care settings that are relevant to the groups of people we work with.
• Knowledge of good practice in relation to harm reduction, safety planning and risk management.
• Knowledge of effective leadership and management techniques and how these are applied.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.