Care and Welfare Officer

The Oddfellows Friendly Society

Care and Welfare Officer

Job Description

Outline terms and conditions

Hours of work: 21 per week

Reporting to: Head of Care and Welfare

Contract: Fixed Term September 2024 – August 2025

Salary: £21,136

Main purpose of role

To work in the Oddfellows office as part of the Care and Welfare team  supporting members directly and helping local Oddfellows Branches to enhance the health and welfare of members.

Main duties

1.     Information, Advice and Guidance

Answering telephone calls to the Oddfellows Care and Welfare Helpline and responding to written and email queries from members and Branch staff and volunteers ringing on their behalf and maintaining records on member database. Role will include

·       Dealing with complex queries from members or Branches, including around safeguarding

·       Some casework, research and sharing relevant information with other team members

·       2.5 sessions / cover a week on phones/email.

2.     Delivery of Oddfellows Benefits

As part of work on the Care and Welfare helpline, explaining eligibility criteria and how to access the benefits and support available to members through the Care and Welfare Department and undertaking related follow up and casework. This will include.

·       Progressing applications for the support through the Care Benefit and putting care packages in place

·       Adhoc support with Convalescence and Care Benefit administration in busy periods

3.     Oddfellows Legal Aid Scheme

Providing support to the Head of Care to manage the effective delivery of the Legal Aid Scheme. This will include.

·       On-going support for members and Branches to navigate and access the scheme effectively

·       Assisting with the recording and updating of member records for reporting and administrative purposes

·       Supporting and alerting the Head of Care and CEO of any non-standard cases with additional risk or cost implications during the course of advising and supporting members and Branches

4.     Assistance to Head of Care

Provide any assistance to the Head of Care as requested.

5.     Project/development work

Assist, where requested, the Head of Care in relation to specific pieces of work to support the department.

6.     Safeguarding

Provide support to Branches and members around safeguarding issues via the welfare helpline and work alongside the Safeguarding Lead (Head of Care and Welfare) and Deputy Adult Safeguarding lead (Care and Welfare Officer) for The Oddfellows. This will include supporting other team members and Branches with safeguarding cases and assisting with the roll out of adult safeguarding as needed.

7.   Other

Work with colleagues to ensure the efficient running of the Department and contribute towards the ongoing development of services to meet the needs of