Care and Welfare Officer
The Oddfellows Friendly Society
Care and Welfare Officer
Job Description
Outline terms and conditions
Hours of work: 21 per week
Reporting to: Head of Care and Welfare
Contract: Fixed Term September 2024 – August 2025
Salary: £21,136
Main purpose of role
To work in the Oddfellows office as part of the Care and Welfare team supporting members directly and helping local Oddfellows Branches to enhance the health and welfare of members.
Main duties
1. Information, Advice and Guidance
Answering telephone calls to the Oddfellows Care and Welfare Helpline and responding to written and email queries from members and Branch staff and volunteers ringing on their behalf and maintaining records on member database. Role will include
· Dealing with complex queries from members or Branches, including around safeguarding
· Some casework, research and sharing relevant information with other team members
· 2.5 sessions / cover a week on phones/email.
2. Delivery of Oddfellows Benefits
As part of work on the Care and Welfare helpline, explaining eligibility criteria and how to access the benefits and support available to members through the Care and Welfare Department and undertaking related follow up and casework. This will include.
· Progressing applications for the support through the Care Benefit and putting care packages in place
· Adhoc support with Convalescence and Care Benefit administration in busy periods
3. Oddfellows Legal Aid Scheme
Providing support to the Head of Care to manage the effective delivery of the Legal Aid Scheme. This will include.
· On-going support for members and Branches to navigate and access the scheme effectively
· Assisting with the recording and updating of member records for reporting and administrative purposes
· Supporting and alerting the Head of Care and CEO of any non-standard cases with additional risk or cost implications during the course of advising and supporting members and Branches
4. Assistance to Head of Care
Provide any assistance to the Head of Care as requested.
5. Project/development work
Assist, where requested, the Head of Care in relation to specific pieces of work to support the department.
6. Safeguarding
Provide support to Branches and members around safeguarding issues via the welfare helpline and work alongside the Safeguarding Lead (Head of Care and Welfare) and Deputy Adult Safeguarding lead (Care and Welfare Officer) for The Oddfellows. This will include supporting other team members and Branches with safeguarding cases and assisting with the roll out of adult safeguarding as needed.
7. Other
Work with colleagues to ensure the efficient running of the Department and contribute towards the ongoing development of services to meet the needs of
Oddfellows is one of the largest and oldest friendly societies in the UK, with around 360,000 members based across 99 branches nationwide.
The client requests no contact from agencies or media sales.