Membership Assistant

Membership Assistant

Ref: LL/24/06

£26,199.90 - £30,566.55 per annum plus benefits

St James’s Square, London SW1

About The London Library

For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.

About the role

We are seeking a Membership Assistant to join our dedicated Member Services team. In this pivotal role, you will:

·         Be responsible for our front reception desk

·         Ensure members, visitors and callers are received and addressed in a welcoming, helpful and professional manner

·         Assist with membership administration and services

·         Create a memorable experience for our guests through selling merchandise, issuing ID passes or organising tours and carrying out inductions

·         Always deliver high quality service standards at all times

About you

You are an enthusiastic professional with:

·         A formal qualification in a relevant discipline or qualified by experience

·         A high level of numeracy and literacy

·         Experience of general office administration and customer-service environments

·         Excellent communication, interpersonal and organisational skills as well as an eye for detail

·         Flexibility to work occasional evenings and weekends on a rota basis

Personal attributes include:

·         Being pleasant, approachable, and helpful, even under pressure

·         A willingness to adapt and assist with various tasks as needed

Why Join Us?

The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.

If you have the expertise to deliver a great member experience and are passionate about using your skills to contribute to the development of The London Library, we want to hear from you!

Please note: We can only consider candidates with the current right to work in the UK.

To Apply

Please visit our website & complete an application form including the Library's equal opportunities monitoring form.