IT OFFICER

About the position

This is an exciting opportunity for an ambitious individual to increase the effectiveness and impact of a non-profit working to improve the lives of millions of the most vulnerable people around the world. 

This position is based in London but supports the Freedom Fund globally (approximately 85 staff across ten countries). Reporting to the Business Operations Manager, the IT Officer will be responsible for the day-to-day management of the Freedom Fund's IT environment - providing technical support on existing and new infrastructure and software; troubleshooting issues and providing internal IT support for system users. The post holder will also advise on updates to the Freedom Fund’s IT and cyber security policies and processes and lead on the project to consolidate IT programs under Microsoft 365. 

The successful candidate will act as a point of contact between the organisation and external service providers (e.g. Microsoft, Zoom, etc) for day-to-day operational activities.  

 

Responsibilities 

Internal IT support

• Serve as the in-house IT support for the global organisation (approximately 85 staff members over 10 countries), providing ongoing IT support and troubleshooting for all staff.

• Set up and onboard new starters, training new staff on all core organisational IT systems and policies.

• Support the administration of key IT systems such as Business Central (our accounting software) and Salesforce (our customer relationship management and grant management system).

• Work with all departments to ensure they are sufficiently and appropriately equipped with IT resources and that there is consistent maintenance and management.

• Manage all physical IT assets and infrastructure and ensure the Asset Register is kept updated. 

• Support the Business Operations Manager in delivering new technologies and services and in identifying working processes or policy improvements.

 

IT Infrastructure and Cyber Security 

• Administer an ongoing IT project - moving away from a range of programs including Gmail, Dropbox, Zoom and Slack towards a consolidation of programs under Microsoft 365, adopting M365 Outlook, SharePoint, Teams and Engage.

• Design and run training for Freedom Fund staff on how to use all Microsoft 365 programs, secure communications and cyber security

• Liaise with external IT service providers

• Support the Business Operations Manager in ensuring that the organisation is adequately protected from cyber security threats, including maintaining anti-virus software 

• Support the Business Operations Manager in ensuring the organisation has the correct data security measures and storage mechanism in place to protect internal and external personal data, in accordance with local legislation – including data protection legislation. 

 

• Assist the organisation in the safe storage and monitoring of data, including required retention and eventual disposal of personal data

• Provide plain language advice to management on IT risks and mitigation strategies

 

Policy and compliance 

• Assist the Business Operations Manager in periodic IT audits

• Ensure IT systems, policies and procedures are both legally compliant and adhered to by staff 

• Ensure IT assets and data are appropriately protected in any agreements with third parties

• Assist the organisation in the implementation of its data protection policy, abiding by the UK Data Protection Law

 

Qualifications and experience

Essential

• Entitled to work in the UK without work permit sponsorship from the Freedom Fund

• Proven track record of implementing new IT processes and policies in an organisation

• Experience of providing guidance and support on IT and cyber security matters across an organisation

• Experience of both Mac and PC support

• Comfortable providing support on Google Workspace, Microsoft Office 365 (OneDrive, SharePoint, Outlook, Teams) Slack, Dropbox and Zoom

• Up-to-date knowledge of data protection regulations and best practice

• Outstanding written and verbal communications skills in English, ability to use ‘plain English’ in explaining complex concepts and to present information in succinct ways

• Prior knowledge of UK Data Protection/GDPR laws and their implementation from an IT perspective a plus. 

 

Personal attributes

• Excellent verbal and written communication

• Strong project management skills

• Strategic thinker with ability to bring structure in the development of new concepts

• Problem solving, logical troubleshooting and analytical skills

• Flexible, “can-do” attitude 

• Ability to work independently, displaying strong initiative in solving day-to-day problems with limited direction

 

Compensation

• £43,341to £44,481per annum

• 10% non-contributory pension scheme. 

• 25 days holiday pro rata, plus public holidays.