Content Designer

About the Film & Television Charity 

The film, TV and cinema sectors are widely admired and crucial to the UK economy, both in terms of our exceptional creative talent and the sector’s growing economic importance. But a culture of long hours, challenging conditions, and sometimes harmful cultures and behaviours can also make it a tough sector to work in, with the retention of talent an ongoing problem as a result. In 2019, the charity found that 9 in 10 working behind the scenes had experienced poor mental health in what was described as a ‘mental health crisis’.  More recently, with a host of factors challenging job security in the sector, the charity has also uncovered a startling lack of financial resilience across the workforce, with financial pressures only contributing to pressure on mental health and wellbeing.

The Film and TV Charity exists to support the 200,000 people who work in TV, film and cinema. Since the introduction of the Film and TV Support Line in 2018, the charity has been on an exciting journey of change and has joined industry partners at the forefront of the movement to make work better for everyone in the industry.  

We are pursuing a strategy to improve the wellbeing of everyone working in the industry – mental, financial, and physical – in order to help build a fairer and happier industry for all.  We are doing this through a combination of the direct support we provide to individuals and what we call our work to ‘make change’ at a structural level in the in industry.  We are mainly funded by donations from both corporates and individuals, and successful fundraising is critical to the delivery of our work.

We have committed to ensuring our services are relevant to and engaging with everyone in the industry, at every stage of their career, no matter what their background.  This means applying an equity, diversion and inclusion lens to everything we do.

Role Overview 

Working with the Whole Picture Toolkit’s Digital Product Manager, wider digital roles, and our industry and mental health subject matter experts, you’ll help shape the future product. 

The Toolkit supports the mental health and wellbeing of thousands of crew members across the UK and on location overseas, through guides and templates.

This broad hands-on role offers a great opportunity to develop product skills and demonstrate how important content design techniques are in helping meet user and charity needs. 

The role will evolve as research and testing determine the proportion of new content and features needed in the next version of the Toolkit – ideal for someone looking to develop their product management skills.   

The Toolkit is currently in a discovery phase, so the focus of this contract will be on product research, including analytics, user research, competitor research and supporting product scoping, as well as content planning and preparing for production. The role will also lead on maintaining the content and functionality of the current Toolkit.  

Main Areas of Responsibility

• Design and write structured, clear, optimised content for various digital formats, including printing (later in contract)
• Update content, navigation and links across products and services – for example, on websites, forms, email, customer data and social media – using content management and other systems, including Wordpress.
• Lead on content planning with subject matter experts, and feedback on content, in a supportive manner
• Report on site performance and user behaviour using a range of analytics tools
• Carry out user research and testing of product concepts, content and features, and related desk research
• Create low fidelity wireframes for developers and stakeholders, for content and features
• Carry out content and site mapping and audits
• Work with external design and development agencies, on product development and maintenance tasks  
•  Support product governance processes, as required

What we look for in a candidate

 To join our team, you will be a people person who is passionate about making a difference. You will be a committed team member but also confident working on your own initiative, with a flexible working approach according to the situation.

Diversity statement

The Charity recognises that people from some backgrounds are under-represented in the film and TV industry and in the third sector and is committed to doing what it can to correct this. Therefore, we are especially keen to receive applications from people of colour; people with disabilities; those who identify as LGBTQIA; people with a mental health condition; and people who identify as working class now or in the past. 

If you need us to make any adjustments to our recruitment process, we will be happy to support you. 

The charity is committed to safeguarding and promoting the welfare of everyone who have contact with its services and personnel.