Operations Manager (Maternity cover)

The role of the Operations Manager is to support the delivery and growth of the Award through provision of guidance and support to a cohort of existing Operators – a network of local, regional and national organisations around the world, licensed directly by the Foundation to deliver or manage the Award.

The primary focus of the role will be to grow participation in the Award and to ensure compliance with licence requirements.

The role provides support and operational advice to existing Operators, across the world, ensure access to and uptake of Foundation tools and resources, whilst supporting and sharing best practices across the network. Where required there will also be a new business development aspect to the role.

Key responsibility

• Supporting operators to ensure their continued growth and sustainability.
• Support the delivery and management of a high-quality Award programme, that meets international standards, across a portfolio of Operators.
• Ensure effective and consistent day to day contact and support for Operators ensuring high levels of customer service.
• Induct and provide ongoing operational support to staff and volunteers in Operators Work with staff and volunteers of Operators to develop practical solutions to maintain and continually improve the quality of Award programme delivery, including approaches to increase levels of participation and completion.
• In partnership with the Licensing Manager and other colleagues schedule and conduct compliance and licence reviews of Operators in accordance with licensing requirements
• Actively promote the benefits of the Award (and non-formal education and learning), representing the Award and Foundation at relevant events (virtual and in person)
• Where required recruit, licence and induct new Operators to grow the Award.
• Provide support for, delivery and facilitation of training, with the Learning & Development team.
• Actively promote and support the adoption of the Foundation’s digital platforms
• Ensure engagement, in global campaigns to promote the Award.
• Ensure brand compliance across all Operators.
• Undertake any other duties as may reasonably be required for the successful delivery of the Foundation’s business objectives.