Communications Officer

Reports to: Head of Marketing and Communications

Other Regular Relationships: Senior Communication Executive, Committee Services Team, Projects team, Membership secretary, Events Manager, Digital manager

Overall Purpose of the Job: To work as part of the communications team to plan, implement and optimise communications for our members.

CORE RESPONSIBILITIES

• Deliver membership communications through our website, email and social media
• Creating and sending out member emails, ensuring that activity is consistent, accurate and timely
•  Creating social media posts across multiple Twitter accounts, as well as LinkedIn, Facebook and Instagram ensuring they are accurate, consistent and timely
• Ensure the communications calendar is maintained and accurate, and work with the communications team to ensure all messaging is appropriately scheduled to ensure maximum engagement and member experience
• Supporting the team in proofreading communications to ensure messaging and standards are consistent
• Monitor and improve email and social media communications through regular reporting and recommending improvements
• Working with wider BSG team to support communication of key projects and initiatives across all channels
•  Make content additions and updates to the website as required
• Understand and use core functionality on the website to a high standard, and play a role in maintaining and improving processes and their documentation
• Work with Head of Communications and Senior Communications Executive to identify areas for improvement and recommending solutions, including proofreading existing work
•  Work with the digital team to create a website usage report and make recommendations for improvements
•  Support the events manager in organisation of BSG events including webinars and face to face events as required
• Work on the BSG stand at the annual conference and do other tasks as may be required

EXPERIENCE

• 2 years experience in a communications or similar role
• Experience using a website CMS and mailing system/CRM.
• Experience using social media scheduling and analytics tools
• Strong verbal and written communication skills in English with good attention to detail
• Good working knowledge of GDPR and good data practices
• Ideally some experience using design tools such as Canva
• Competency with Microsoft Office suite