Afternoon Receptionist

The Baytree Centre (registered charity no 1175145) is a women and girls social inclusion project based in the heart of Brixton, working to support local women and girls from some of the most deprived wards in Lambeth. 

Inspired by Catholic Social Teaching and in response to local needs we offer programmes that include skills development (employability, language), 1-1 coaching & mentoring, welfare support and creative & academic activities that build confidence and self-esteem, promote aspirations, broaden horizons and opportunities.  We aim to help our beneficiaries improve life chances for themselves, their families, and their communities.  

Our Facilities and Reception Team is currently composed of an Operations & Facilities Manager, a Morning Receptionist and a Youth & Family Coordinator Receptionist. The mission of our team is to ensure that the Baytree Centre is a “Safe and Welcoming” place for all. We are looking for an afternoon receptionist to help us in our mission.

The Afternoon Receptionist is responsible for ensuring the security and identification of all girls, parents/guardians, and volunteers entering the premises during the after-school youth activities as well as efficiently managing reception and answering enquiries with the support of the Youth & Family Support coordinator. 

Key Duties & Responsiblities:

• Manage reception

• Lock up centre every day during term time

• Provide some ad-hoc administrative support for facilities management and youth service (e.g. update facilities posters around the building etc.)

Knowledge & Experience:

The ideal candidate can demonstrate that they:

• Have experience working in a client-facing role
• Have experience working with and/or around children
• Understand and have experience of safeguarding and health & safety procedures and practices
• Have a good standard of English (written and spoken) for taking messages and dealing with visitors, callers and service-users
• Are IT Literate and comfortable using Microsoft Office Suite especially Microsoft Outlook, Microsoft Word, Microsoft Excel and Microsoft Teams
• Can deal confidently with all visitors, students and staff and know how to be diplomatic and patient as well as assertive and firm as needed
• Can deal courteously with all visitors, students and staff and are friendly and helpful and always greet visitors with a smile
• Are efficient, practical, proactive and able to stay calm under pressure to ensure that the Baytree Centre is always “Safe & Welcoming” especially during busy afternoons
• Are careful, organised and pay good attention to detail

Please see the attached document for the full job description and person specification. 

This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.