Network and Supporter Services Assistant

Network and Supporter Services Assistant
Contract length: 12 month FTC
Salary: £27,040 per annum
Location: King's Cross, London N1C (Hybrid)

Who are we?

Art Fund is the UK’s national charity for museums and galleries. We fundraise to help public arts organisations to develop and share their collections, to connect with their communities, to invest in professional development for their staff, and to inspire the next generation. We are supported by our growing membership of 135,000 through the National Art Pass, as well as many individuals, trusts and foundations, funding partners and companies.

The role

We are looking for a Network & Supporter Services Assistant to join us for 12 months to support the National Art Pass Network and Supporter Services teams.

This post offers the opportunity to develop experience and understanding of large-scale membership scheme process and communications, and by embedding across two teams the post-holder will have the opportunity to refine and streamline cross-departmental processes.

For the National Art Pass Network team: Support incoming queries from museums, galleries and historic places that are part of the National Art Pass membership scheme (a network of 900+ venues) and manage internal and external enquiries relating to the network.

For the Supporter Services team: Support the delivery of inbound and outbound customer service, multi-channel communications – including email, telephone and post - to members, supporters, and the wider public – which are mainly delivered through our third-party providers.

Responsibilities across both roles include responding to and redirecting enquiries, setting up accounts and maintaining accurate records on the website, CRM system and Professional Dashboard, and troubleshooting issues.

Key Employee Benefits

Our excellent benefits package includes:

• Generous annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas and an additional day in August.
• Free National Art Pass (NAP) – for yourself and another person of your choice.
• Art time – a half day per month to visit museums and galleries.
• Life Assurance – cmover for up to three times your basic salary.
• Season Ticket Loan
• Healthcare cash back plan and wellbeing app
• Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

This post is London-based. We have a hybrid working model of minimum 2 days per week at our King’s Cross office (2 Granary Square, London N1C 4BH).

Closing deadline: 23:59 on 7 February 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

No agencies please.