Area Coordinator (Tech Angels)

Purpose of the role

Tech Angels (previously Tech to Community Connect) is a service which aims to reduce digital exclusion across Surrey. In recent years, and particularly now in a post-pandemic society, so much connection happens digitally; those without the knowledge or equipment to connect to the internet are at a very high risk of loneliness and isolation, which have a significant negative impact on physical and mental health.

To combat this, we provide devices on long term loan to people who are disabled or living with a health condition, family carers, of older age, or to those with another vulnerability. We also offer a ‘match’ with one of our team of volunteer Tech Angels, to help with digital literacy and confidence.  We also supply sim cards with data to those, who don’t have wi-fi, so that they can be connected. 

The purpose of the role will be to drive and coordinate referrals into and through the service, making sure that people facing digital exclusion get the support they need to get (and stay) connected.  Ultimately the outcomes we are focused on achieving are a reduction in health inequality and an increase in wellbeing.  

Main responsibilities

    1.          Coordination of Tech to Community Connect activity in a defined part of Surrey

    2.          Communication with people using the service, carers, volunteers, organisations that may have referred to the service and other stakeholders

    3.          Database management, record keeping and impact measurement following all data security policies

    4.          On-going support for people using the service who are in a ‘match’ with a volunteer Tech Angel, those waiting for a ‘match’ or those who are accessing another part of the service

    5.          Writing case studies and sharing the stories of people the service is helping

    6.          Promoting the service by pro-actively building relationships across organisations and groups in Surrey

    7.          Working as a team to ensure we are delivering the highest quality of services

Person specification

It is essential that you have:  

·       Excellent communication skills with the ability to communicate effectively in a range of formats and with a variety of audiences 

·       Advanced organisation and coordination skills

·       Good level of computer literacy including all Microsoft packages with experience of using a range of databases

·       A high degree of self-motivation and able to work on own initiative

·       Live within Surrey and be prepared to travel across the county when required

·       The ability to either work from home (with regular work in the community) or be based in our office in Burpham, Surrey

It is desirable that you have:

·       Experience and knowledge of working with people who are Disabled, have a long-term health conditions and/or carers

·       Experience and/or knowledge of working or volunteering in digital inclusion or technology training

·       Confident and persuasive presentation skills

·       Experience in group facilitation or training

·       Volunteer management knowledge and experience

·       A good understanding of the Health, Social Care and Voluntary, Community and Faith Sector (VCFS)

·       An understanding of GDPR and adult safeguarding principles

This role requires the successful applicant to have an Enhanced Disclosure and Baring Service check (and we will organise and pay for this for you if you are successful).    

As part of a remote working and flexible team we will support you to find the ways of working that suit you best. 

What we offer you:

·       Induction training and support

·       On-going training and development and the opportunity to complete accredited training

·       27 days annual leave per annum (excluding bank holidays) 

·       Access to our Employee Assistance Programme

·       Equipment (laptop and mobile phone)  

·       Pre-agreed expenses

·       Prospects of career development

·       Company Pension Plan

·       A great team and an interesting role!