Head of Operations

Supportability is a sector-leading Charity that provides high-quality, person-centred individual and group-based services for Children, Young People, and Adults. We believe people with disabilities are equally valued and empowered to live full and rewarding lives.  

We are seeking an Operations Manager to join the Senior Leadership Team (SLT) at our Head Office in Heaton Moor, Stockport.  The post holder will be responsible for managing and developing the Charity’s service provision and ensuring compliance with CQC regulations.  You will be expected to provide strong leadership and management to the service managers (residential and day opportunities) so that they are effectively developed and organised and operate as an effective management team to ensure operational reliability, consistency, and affordability for those we support. 

You will contribute to the Charity’s strategic planning, governance and lead on quality improvement and financial and performance management of operational services and will also have responsibility for the achievement of key objectives within the Charity’s Strategy and Business Plan in conjunction with the Chief Executive, Deputy Chief Executive and Service Manager roles.

Do you have what we are looking for?

Applicants must have the following qualifications and experience (further requirements are contained within the job description):

·        A level 5 qualification in Leadership and Management in Health and Social Care or equivalent qualification or a willingness to work towards

·        Management experience in the health and social care sector

·        Experience of working as part of a Senior Management structure within health and social care or working with and reporting into a senior management team and board of trustees

·        Comprehensive knowledge and understanding of regulation and legislation in relation to the children and adult disability sector.

·        A good understanding of CQC and the ability and experience to ensure service provisions meet the required standards to achieve a “good” rating at the very least.

·        Experience in implementing and/or adhering to Quality Assurance frameworks and an understanding of the importance of these in supporting and positively impacting good quality service provision

This position is subject to an Enhanced DBS check, and two satisfactory references, one of which must be from your current or most recent employer.