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Citizens Advice in West Sussex, Multiple Locations (On-site)
£24,000 to rising £24,960 following completion of training and milestones
Posted 4 days ago
Citizens Advice in West Sussex, Crawley, West Sussex (Hybrid)
£24,000, rising to £24,960 following completion of training and milestones
Posted 4 days ago
Closing in 4 days
Citizens Advice Welwyn Hatfield, Hatfield (Hybrid)
£23,110 (trainee) to £26,000 (experienced)
Posted 5 days ago
Papyrus Prevention of Young Suicide, Birmingham (On-site)
£15,136 (SCP 24) progressing by increments to £16,797 (SCP28)
Posted 1 week ago
London Diocesan Fund, London (Hybrid)
£15,080 per year (FTE 30,160)
The Diocese of London seeks a PA to the Area Dean of Hackney, key role in Stepney Area Team, based at St John's of Jerusalem Parish.
Posted 1 week ago
Black Minds Matter UK, London (Hybrid)
30K FTE per annum (12K per year, including London weighting) plus a competitive pension
Posted 1 week ago
Closing in 6 days
Age UK Wandsworth, London (On-site)
£24,000 per annum pro-rata
This role will include delivering classes, hosting events and working with clients in their homes, in our day centre, and in the community.
Posted 1 week ago
Page 3 of 6
Crawley, West Sussex (On-site)
Horsham, West Sussex
Shoreham-by-Sea, West Sussex
£24,000 to rising £24,960 following completion of training and milestones
Full-time
Contract (2 years fixed term contract)
Job description

Join Our Team as a Helpline Advisor at Citizens Advice in West Sussex  

Are you passionate about helping others? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a difference? Citizens Advice in West Sussex is looking for a dedicated Helpline Advisor to join our dynamic team.  

About the Role: As a Help to Claim Helpline Advisor, you’ll help people seeking advice and support on their benefit entitlements, making sure they understand their options and make successful applications. You’ll use your excellent customer service skills to provide clear, accurate, and empathetic advice via phone and webchat. This role requires the ability to understand and communicate complex rules and regulations, all while working to set targets.  We are recruiting for TWO fabulous people! 

A basic DBS will be required.

Key Requirements:  

  • Outstanding Customer Service: You have a natural ability to connect with people and provide the support they need with ease and care.
  • Analytical Mindset: You’re quick to grasp complex rules and can explain them clearly, making things simple for others to understand.
  • Digital Savvy: You’re comfortable using IT and digital platforms, whether it’s phone or webchat, navigating them with confidence.
  • Target-Oriented: You’re driven by meeting and exceeding goals, knowing that each target represents a person you’ve helped.
  • Researcher: You listen carefully, investigate thoroughly, and explore options to provide the best advice tailored to individual circumstances.

What We Offer:  

  • Holidays: 26 days per year (pro rata).  
  • Employee Assistance Scheme: Access to confidential support services.  
  • Sick and Maternity Pay: Enhanced contractual benefits after a qualifying period.  
  • Commitment to learning and development: access to training platforms and professional development.  
  • Inclusive Workplace: We are committed to equity, diversity, and inclusion in all aspects of our work.  

Our Culture
Our charity is committed to fostering a work environment that embraces diversity and promotes equity and inclusion. We believe in the power of community and the importance of giving back.  We are committed to equity, diversity, and inclusion and encourage people from all backgrounds to apply.  As part of our team, you will have the opportunity to contribute to meaningful change and help us drive our vision forward.

If you’re ready to make a real difference in your community, apply now to become part of our dedicated team at Citizens Advice in West Sussex. 

NO CVs PLEASE

Posted by
Citizens Advice in West Sussex View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 15 October 2024
Closing date: 04 November 2024 at 09:00
Tags: Advice / Information,Social Care / Development,Advocacy