Service Administrator

Would you like to be part of a young and vibrant charity that is dedicated to supporting people who have been bereaved by suicide?

We're looking for a Service Administrator to help with the running of our Counselling Service. Among other things, you will be responsible for handling all correspondence with clients from their initial application through to the conclusion of their counselling.

We’re growing fast so we’re looking for an individual who has a hands-on approach and a can-do attitude!

About the role

As Service Adminstrator you will:

• Handle email and SMS correspondence with clients relating to their counselling.
• Answer the phone, responding to general or counselling queries where appropriate, or directing calls to other members of the team.
• Process all counselling applications and manage the waiting list for counselling.
• Match clients with counsellors with the support of the Service Manager.
• Send all pre- and post-counselling information to clients.
• Support counsellors with the scheduling of counselling sessions and monitoring client attendance.
• Collate data relating to service activity on a weekly and monthly basis.
• Attend and participate in regular team meetings.
• Contribute to the ongoing development of the organisation by identifying opportunities to improve processes and systems.
• Provide administrative support to the wider team as needed. 

About you

We're looking for someone with experience of working in an adminstrative and client-facing role, ideally in a mental health and/or counselling setting. Above all, you will have excellent interpersonal skills, including a warm, empathetic manner on the telephone and in writing; a high level of organisation and attention to detail; confidence in using digital platforms like HubSpot; and the ability to work independently and as part of a team. Training will be given to the right candidates.

If you like the sound of what we stand for and our mission, are passionate about mental health, and would like to work within a fast-paced environment, then we’d love to hear from you!

We are committed to Equality, Diversity and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.

All our roles require candidates to go through right to work and DBS checks.