Visitor Welcome Officer

We are looking for an energetic, friendly, and proactive individual to join our Carlton Marshes engagement team to create exceptional visitor experiences at our spectacular visitor centre and nature reserve.

Based at Carlton Marshes near Lowestoft, the Visitor Welcome Officer is a full-time, permanent role based at one of our most spectacular nature reserves - focused on welcoming visitors, growing the income of the visitor centre, and creating exceptional experiences with the Trust.

The role has three key areas of responsibility:

1. Visitor experience - ensuring a welcoming, high-quality, memorable, and consistent visitor experience for a range of audiences at Carlton Marshes.
    
2. Growing income - working closely with colleagues and volunteers to assist the smooth running of the shop, the recruitment of members, and the promotion of venue hire.
    
3. Engagement - facilitating the Trust's event programme and audience-led activity at Carlton Marshes - helping visitors to connect with nature and be inspired to take action for wildlife and climate.

The regular work pattern for this role is Sunday to Thursday but you will need to be flexible with occasional evening work too.

We offer a generous holiday entitlement, 9% non contributory pension and a number of wellbeing focused benefits.

The closing date for applications is 11pm on Sunday 3rd November. Interviews will be held during the weeks commencing 11th and 18th November, please indicate your availability in your application.