Senior Stewardship & Journeys Executive

This is an exciting time for Audience Experience at Sue Ryder. We’re at the launch point of the next phase of our strategy to become a truly audience-centric organisation and we need someone like you to help make this happen.

Are you experienced in stewardship, supporter experience and journeys with a background in charity or customer experience in a commercial environment? Does the prospect of playing a pivotal role in taking an organisation to the next level excite you? If so, come and join our team and contribute to the great work we do at Sue Ryder.

Reporting to the Journeys & Stewardship Manager you will be a key member of a busy and thriving Supporter Experience, Data and Insight Team, overseeing engagement activities and collaborating with teams across fundraising and beyond. Sue Ryder is here for people when it matters, and that includes each other. We encourage, inspire, and help one another, and celebrate success.

Key responsibilities
• Assist the Stewardship and Journeys Manager in developing, implementing, and managing strategic, audience-centric journeys and experience, across Fundraising and other departments, ensuring best practice.
• Support and recommend improvements for stewardship activities, maintaining quality and consistency, always looking to deepen engagement.
• Help lead innovation with ‘Test & Learn’ plans to enhance impact and results.
• Develop a deeper understanding of our audience segments, adopting a data and insight driven approach to audience experience, utilising research, models, and surveys to improve audience experience.
• Opportunities to take the lead on some interesting audience experience projects.

This is an excellent opportunity for someone capable and proactive to take the next step in advancing their career.

Our benefits:

- Ability to work from home 3-4 days a week in a hybrid focused team
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time),
- Company pension scheme
- EAP support scheme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.

Closing date: 23rd September
Interview date: TBC

Please note we reserve the right to close the vacancy early if enough of the right candidates have applied.

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage


If you want more than just a job, we want you. Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.