Advisor

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We’re one of the largest student-led organisations in the UK and a charity with over 52,000 members. With a staff team of more than 120, a range of services including advice, sports, representation, volunteering and an annual turnover of more than £16m, we’re a growing organisation making impact for our members. 

We are seeking someone to provide quality advice, information and support to students using the Advice Service, including casework and advocacy. This role is part of our Advice and Wellbeing team, working to ensure students feel supported, informed and striving for positive outcomes whenever possible. The Advice Service is open to all UCL students; casework may include supporting students from (but not limited to) high priority groups such as estranged and care experienced students, carers, disabled students, students affected by domestic violence and students at risk of homelessness

The role is a full time and permanent contract. This role is also a hybrid working role, where 40% of the role will be on campus based.

Have you got demonstrable experience of giving advice or support in a student or other client facing environment? Have you got experience of working with clients in vulnerable situations in a busy environment? If the answer is yes, then we want to hear from you. 

Our ideal candidate will be a point of contact for the Advice Service, providing support to all UCL students (which may also include recent graduates or confirmed students yet to enrol). The right candidate will provide high quality and accurate advice and information to students using the Advice Service including on housing, academic, money, and employment matters, through casework, support and advocacy. The successful role holder will also work collaboratively with other members of the team to ensure that an outstanding advice and information service is provided, including supporting Reception Assistants and other Advisors with queries.