CRM Product Manager

This position will help us take the next big step up in how we engage with and serve our customers. Stewardship offers a broad range of services to the Christian community – Accounts Examination, Payroll Bureau, Charity Formation, Consultancy Helpline, Lending, a giving platform and Philanthropy Services. We are looking to extend our use of Salesforce to integrate the customer information from these different services.

This role will work with the Head of Enterprise Applications and a project manager to implement the staged roll-out of Salesforce components. Although the roll-out will be done in bite-sized chunks, those small components will sum up to a major shift in the organisation’s capabilities. You will also be optimising business processes, making Stewardship staff’s jobs simpler and more efficient. Once the system is up and running, you will manage its ongoing evolution. The net result of all of this is that Stewardship will be a more efficient and effective organisation, better able to deliver the excellent customer service we are known for.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

·         Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.