Programmes Coordinator

Delivery HUB: Programmes Coordinator

About Stemettes

We’re Stemettes. An award-winning social enterprise working to engage, inform and connect the next generation of girls, young women and non-binary people into Science, Technology, Engineering, Arts and Maths (STEAM). We run a variety of programmes, workshops, and events that are designed to make STEAM accessible and relatable to young people who are typically underrepresented in these fields.

You’d be working within a fully hybrid organisation located across the UK including freelancers and admins who ensure the smooth running of Stemettes interventions and outreach work.

(PLEASE NOTE: All applications should be made through the Stemettes Website: Stemettes /roles)

About the role: 

As the Programmes Coordinator, you will be the main point of contact for our beneficiaries throughout their journey on our programmes including our flagship mentoring programme, Student to Stemette. This transformative 4-month mentorship pairs beneficiaries aged 15 to 25 with industry role models in STEAM.

You’ll be responsible for the onboarding, ongoing care, and offboarding experience for beneficiaries and support mentors, ensuring the programme delivers exceptional impact. You will live in the details—leveraging feedback to enhance the experience—and build a safe, enjoyable, and high-quality programme journey for all participants.

This is a hands-on, collaborative role for someone full of energy and highly accountable. You’ll thrive if you enjoy working autonomously and collaboratively, are detail-oriented, and are passionate about making a difference in young people’s lives.

Key Responsibilities:

1. Beneficiary Onboarding and Care:

• Serve as the main point of contact for programme participants.

• Manage the onboarding process for mentees and support their journey from application to programme graduation through check-in calls, using Airtable to track progress.

• Provide personalised support to beneficiaries, building relationships so you understand how they have changed and responded to our supportive programme and ensure they are informed about other Stemettes opportunities. You are there to ensure we are looking after their wellness and joy on the programme.

• Address any concerns the beneficiaries might have and ensure their needs are met for a positive and impactful experience.

2. Mentor Onboarding Support:

• Assist with mentor onboarding, including DBS checks and volunteer communication.

3. Feedback and Programme Health:

• Regularly collect and analyse feedback from participants to monitor programme health.

• Maintain an issues log and use insights to drive continuous improvement.

4. Resource and Workshop Development:

• Create and enhance resources, such as 'Meet Guides,' to enrich mentoring sessions.

• Collaborate with the Innovation Lead and Programmes Manager to develop new workshops based on beneficiary feedback.

5. Safety and Compliance: 

• Monitor safeguarding during the programme and follow procedures to ensure a safe and secure environment for all participants and volunteers. This role will be the safeguarding officer for programmes at Stemette Futures with the direct support of the Safeguarding Officer for the whole organisation. 

6. Programme Event Coordinator and Host: 

• You organise and host programme events for all participants, both virtual and in-person.

7. Wider Event Support: 

• All Stemette Futures employees support the delivery of all events and programmes to ensure we directly support the overall mission of the organisation.

8. Travel (UK-wide): 

• You will be expected to travel to areas in the UK a minimum of once a month. All travel, accommodation and food will be covered. If this travel is not part of your working hours you will receive your time back in the form of TOIL which is to be taken within 1 month of receiving it. Reasons for travel; Hub (team) Day, Company-wide Day, Event, Programme Event, Co-working Manager Day, Focus Day

Person Specification:

• Be an excellent communicator with a natural ability to build rapport, particularly with young people.

• Be passionate about STEAM education, diversity, and inclusion.

• Work collaboratively with other teams and communicate effectively across the organisation.

• Be highly organised and comfortable following processes and instructions.

• Enjoy learning new tools and using technology to enhance your work.

• Be solutions-oriented and maintain a calm, positive attitude under pressure.

• Flexibility to travel and work outside of regular office hours, as needed.

• Be able to give and receive constructive feedback.

• Desirable: Experience using MS Teams, Google Workspace and Airtable.

Benefits (Check out our Role Model Employer page)

• Competitive salary of 28,875 -31,250

• 5 weeks holiday allowance

• 4-day week (opt-in) after a successful 3-months probation period

• 8% Match Pension scheme

• Menstruator and Menopause Leave 

• Wellness Package 

• Family Leave 

• Opportunity to make a difference in young people's lives

Please note. All applications will be treated in the strictest confidence. Stemettes is an equal opportunity employer committed to creating an intentionally inclusive workplace. We welcome applications from all backgrounds and experiences.

The job description provided is a sample and can be further customised based on specific organisational needs and requirements.

Pay will be reduced by 8% during the probation period. Your pension will start when you have passed probation. We have a pass, fail, extend to 6 months probation rule.

(PLEASE NOTE: All applications should be made through the Stemettes Website: Stemettes /roles)