Support Worker

Are you passionate about supporting and transforming the lives of people who are experiencing homelessness?

About the role

Hither Green Service (Spring Gardens and Hilda House) is a large busy, flagship service which provides you with the opportunity to join a specialised and committed team, supporting 68, multiple excluded, highly vulnerable adults with complex needs in Lewisham. You will join a large team of colleagues with specialisms in Homelessness, Substance Use and Mental Health to provide a recovery-based approach.

Hither Green Service is a pre-recovery service, and you will be supporting people with active alcohol and substance misuse support needs. We are looking for someone to join our team as a Support Worker (known internally as a Project Worker).

 In this vital role you will:

• Work together with clients to identify their personal aims and ambitions and support them towards achieving them. You will be working with between 8-10 key residents on your caseload.
• Respond to incident and crises as a team in a way that maximises safety and wellbeing.
• Provide practical and personal support to clients in an approachable, caring and person centred way.
• Work as part of a dedicated team in an accommodation setting to provide a high quality, positive and safe service to clients.
• Keep up to date administrative records relating to client work, housing management and health and safety.
• Work on the weekly shift rota that includes early and late shifts as well as some weekends and bank holidays. Staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.

About you

To succeed in these highly rewarding role you will:

• Have an understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
• Have experience of helping vulnerable people to identify personal goals and supporting them through a process of change.
• Have a sound understanding of the support needs of people with low incomes, including rent payments/arrears and professional boundary issues.
• Possess good interpersonal and listening skills, in order to be able to establish an effective working relationship with clients and an eagerness to learn and work with clients in a holistic and person-centred approach.
• Ability to support colleagues in diffusing difficult or dangerous situations and to summon outside assistance when necessary.
• Ability to challenge disruptive or unacceptable behaviour in a sympathetic and assertive way, balancing the needs of the individual with responsibilities for the safety of the service.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.  

Closing date: 10am on 7 August 2024

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits