Wellbeing and Engagement Coordinator

Location: St Albans & District Foodbank (SADFB)
Salary: £37,500 FTE, pro rata (£20,000 - £25,000 PA)
Hours: 20/25 hours per week, with one Saturday a month (9:30am - 12:30pm)
Flexible Working | Reports to: CEO

About Us
St Albans & District Foodbank (SADFB) is an independent charity and a member of the Trussell Trust Foodbank network. Our mission is to prevent or relieve poverty in the local area. With the help of over 130 volunteers, we provide vital food and welfare support to those in need. We’re looking for a dedicated Wellbeing & Engagment Coordinator to join our team and help our clients on their journey to self-sufficiency.

Role Overview
In this role, you will take a holistic approach to supporting clients, helping them engage with third-party agencies to address the broader issues contributing to food insecurity. You'll work closely with referral partners, community groups, and volunteers to offer personalised, non-judgemental support. Your focus will be on empowering clients to overcome challenges, improve their well-being, and become more self-sufficient.

Key Responsibilities

• Build trust with clients by providing personalised, respectful, and non-judgemental support.
• Work with partner agencies to identify clients with additional support needs and refer them to appropriate services.
• Train and support volunteers to identify clients' welfare needs and engage with SADFB’s services.
• Maintain strong relationships with support agencies, ensuring effective signposting and referrals.
• Attend local events and forums to promote SADFB’s services and raise awareness.
• Create and distribute materials to help volunteers with signposting.
• Monitor and report on client outcomes, service effectiveness, and equal opportunities.
• Ensure safeguarding procedures are followed to create a safe environment for both clients and volunteers.

About You You’ll have experience working in social care, mental health, or community support, ideally within the voluntary, community, or social enterprise sector (VCSE). You’ll be a great communicator with the ability to build relationships with a diverse range of clients, volunteers, and partner organisations. You’ll be passionate about making a positive impact and supporting people from all walks of life.

Requirements

• Strong interpersonal skills and experience building effective relationships.
• Experience in social care, mental health, or community support.
• Ability to collaborate across organisations and support volunteers.
• Proficiency in IT tools like Word and Excel, with experience in data collection and reporting.
• Excellent communication skills with a compassionate, non-judgemental approach.
• Ability to work with diverse and marginalised communities.
• Creative and adaptable, with a focus on achieving positive client outcomes.

Why Join Us? At SADFB, we offer flexible working and the opportunity to make a real difference in your community. You’ll be part of a passionate, supportive team dedicated to empowering people to overcome food insecurity and improve their lives.

For more information on the role refer to the attached job description.