Casework Manager (Welfare Benefits Advice)

• £37,062 per year
• Full-time – 37.5 hours per week
• Permanent contract
• Based in Beckenham/Orpington, with travel required across all SEL Mind boroughs
• Hybrid working considered in line with policy

The Benefits Service within SEL Mind supports people with mental health problems to navigate the benefits system and challenge unfair decisions. The service currently operates across Bromley, Lewisham and Greenwich, delivered in partnership with local NHS. It includes dedicated welfare benefits specialists who provide casework support, and a cross-area team of volunteers who assist with form filling and assessments for health and disability benefits.

The Casework Manager will play a key part in the service, providing line-management and supervision to a team of welfare benefits specialists, and on-site supervision for South East London Mind’s weekly form-filling clinic. The post-holder will lead on making sure that we are delivering high-quality and accurate advice in a way which meets the needs of our clients.

We are looking for people with significant experience of working within welfare benefits, including providing representation at appeals, and giving advice on complex entitlement issues. A strong understanding of the needs of people with mental health problems, and experience of management and supervising the work of others (whether staff or volunteers) are also essential to this role.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 5th August (11:59pm)

Likely interview date: Wednesday 14th August

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.