Consumer Policy Manager
Whether it’s protecting the public or increasing access to justice, consumers are at the heart of all our work. The impacts of new technology, changing consumer expectations and questions about the sustainability of current consumer protections are some of the key issues we are grappling with.
To further our work in this important area, we have recently established a new Consumer Policy team. We now have an exciting opportunity for a Consumer Policy Manager, who is passionate about consumer issues and skilled in policy making, to join us and make a meaningful impact in a new role.
Coming into this role, you will raise the profile of consumer policy within the SRA - and the SRA’s profile within the consumer policy space. Internally, you will be working closely with policy and operational colleagues to make sure that the impact on the consumer is considered in our policy development and our actions as regulator. There will also be an increased focus on understanding and explaining the impact of our work on consumers, and highlighting how we ensure that our actions have considered that impact to ensure that they are in the public interest. Externally, you will be engaging and building strong relationships with consumer groups and stakeholders to capture a broad and deep understanding about consumers of legal services.
You will use policy, analytical, and strong project management skills to lead policy development on consumer issues. You will ensure that the importance of an evidence base and the values of equality, diversity and inclusion thread throughout.
A member of the SRA’s leadership team, you will promote the SRA’s culture, values, policies and ways of working to large numbers of internal colleagues.
To find out more, see the Role Profile attached to the advert on our website.
What’s in it for you
Play a central role in understanding and promoting the perspective of the consumer across all of our policy work
Showcase your communication and stakeholder management skills - represent the SRA across a range of stakeholder groups
Enjoy an environment that values equality, diversity and inclusion
What we are looking for
Good understanding of consumer policy issues
Evidence of ability to develop strong relationships with external stakeholders, particularly consumers, consumer representatives, policy makers, think tanks or third sector organisations
Experience of policy development work in a similar or related environment; with good policy making skills, including analysing issues, identifying options, developing consultations, implementing and evaluating the impact of policies
Experience of using robust project management techniques to deliver and implement policy
Confident and clear communicator, both written and verbal.
Useful and additional information
There is a full role profile attached to the bottom of this advert on our website.
We welcome applicants who may be looking to achieve a balance between their personal and professional life. This is a full-time role working 35 hours per week, however we are happy to talk about flexible working. If you have any questions that aren’t in this advert or on our website, please contact us .
This is a hybrid role. You will work at least two days in the office, and from home for the rest of the week. This role can be based from any of our offices in Birmingham, Cardiff or London; travel will be required on occasion to other offices from which you are based, or for meetings with stakeholders or attendance at events. The salary for this role is £58,466, with additional London weighting of 10% where applicable.
Vacancy closing date: 15/07/2024, 09:00
The Solicitors Regulation Authority is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.
We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.
