Engagement Officer

We are looking for a warm and self-motivated Engagement Officer to lead community and volunteer engagement, and manage our social media platforms at SOFT UK. In this position, you will engage with the existing SOFT UK community, strengthening and deepening this relationship. You will also build new relationships, thus building our community. You will also engage with volunteers, ensuring their volunteer journey is seamless and successful.

The ideal candidate will be an excellent communicator and be highly adaptable, happy to facilitate a video call with SOFT UK families in the morning, and then engage with volunteers in the afternoon! They will be self-motivated and confident to work from home.

SOFT UK          

The Support Organisation for Trisomy 13 and 18 UK (“SOFT UK”) is a not for profit charitable organisation structured as a charitable trust for the purposes of providing organisational support to those with first-hand experience of Trisomy 13/18 and other related disorders. The Board of Trustees (“the Board”) comprises the legal directors of the Trust. 

Main Responsibilities of the post

The Engagement Officer is responsible to the Charity Director for the management of engagement on behalf of SOFT UK, ensuring we are seen as professional, yet warm and welcoming to our service users.

In this role you will manage and maintain our social media strategy with support from our Communications Officer, seeking out new ways to communicate with our community.

These activities include, but are not confined to:

• Strengthening our relationship with current SOFT UK supporters, including families, fundraisers, and charity partners.
• Preparing, organising and facilitating regular video calls with SOFT UK families.
• Building new relationships, thus broadening our reach and impact.
• Engaging with SOFT UK volunteers through various media to ensure their volunteering experience is enjoyable and mutually beneficial.
• Working with the Charity Director and the Communications Officer to collaborate on content and engagement for Trisomy Awareness Month
• Working collaboratively to help organise SOFT UK Family Days.
• Work collaboratively to produce content for our SOFT UK social media channels and Youtube.
• Prepare detailed engagement activity reports.
• Develop our podcast/vlogcast strategy.
• Identify and attend relevant networking events and conferences, virtually and in person.

Furthering SOFT UK aims and objectives

• Be aware of the underlying principle of the charity’s work in ensuring that the needs and interests of SOFT UK’s families are fully recognised in all aspects of its work.
• Be aware of and comply with the organisation’s rules relating to Employment, Health & Safety and information security regulations.

On occasions the Charity Director may request the post holder to undertake other responsibilities consistent with those set out above. 

Person Spec

·       Relevant experience in a similar role.

·       Proven experience leading people or marketing is advantageous.

·       Previous experience working in a 3rd sector organisation is advantageous.

·       Strong knowledge of engagement practices and techniques.

·       Outstanding written and verbal communication skills.

·       Must be self-motivated, able to multitask and work well under pressure.

·       Experience of using Zoom (or similar) would be beneficial.