Operations Coordinator

Operations Coordinator
Responsible to: Director of Finance & Risk

Contract Type: Permanent, full time

Days/Hours per week: 37 hrs per week
Salary: £25,000 a year
Location: Edinburgh

We are seeking an individual with strong administration skills to join our team in the role of Operations Coordinator and support our mission to end homelessness.  This role will support the administrative and operational functions within our offices in Edinburgh and Glasgow, together with our coffee shops and Village, whilst being the first point of contact for inbound enquiries. 

We are looking for a well organised individual, with good problem-solving skills and a can-do attitude to become part of our friendly team and are keen to learn and develop. 

What you’ll be doing:

·         Ensuring our offices in Edinburgh and Glasgow are fit for purpose, providing an environment that is welcoming to both staff and external visitors.

·         Managing and responding to inbound email and telephone enquiries.

·         Manging shop related customer orders, inbound enquiries and invoicing.

·         Supporting elements of finance administration, especially during holiday periods. 

·         Booking travel, accommodation, training courses and supporting colleagues with other business-related purchases.

·         Maintaining the health and safety maintenance tracker and supporting colleagues with actions and maintenance required in each of our operational units and at our Village.

·         Arranging meetings and taking minutes if required.

·         Supporting with data protection compliance and updating records and policies.

·         Supporting the Finance & Risk Director in ensuring our IT systems are safe and secure, in conjunction with our external IT support. 

·         Compliance with legislation and adherence to best practice.

·         Supporting the Senior Leadership Team with other administrative and operational matters as reasonably required. 

Why join us?

·         Impact: your work will empower people experiencing homelessness to transform their own lives through our key pillars of providing homes, jobs, food and support.

·         Culture: you’ll be part of a supportive and dynamic team in an entrepreneurial organisation that values your unique take on how to achieve our goals.

·         Growth: opportunities to work on exciting projects and learn, grow, and shine in a role that’s as rewarding as it is challenging.

·         Perks: competitive salary, flexible working hours, and benefits including:

o   32 days paid annual leave (pro-rata)

o   Staff discount at Social Bite Coffee Shops

o   Reward Hub (discounted gym, restaurants, shop partnerships)

o   Enhanced sick pay

o   Cycle to work scheme

o   Employee Assistance Programme

o   Reflective Practice

o   Values Superstars rewards

Application process: please send a CV and cover message. Your cover message should give us a sense of who you and help us understand why you’re a good fit for this role. It could be a letter (up to 500 words), a video or voice note (up to four minutes), or something else.  Ultimately, it’s what you are comfortable with.   Note – applications without a supporting message will not be considered.

Recruitment process:
We believe the right recruitment process is one that allows both of us to learn about the other, to ensure that we both make the right decision.  The right candidate will fit well within Social Bite, understanding and believing in our values and what we are trying to achieve. 

There will be a two-stage process (with possibly an initial telephone/teams call) allowing you to meet with Peter Kerr, the Finance & Risk Director, along with colleagues. 

As this role is one that replaces an existing, we are keen to recruit as soon as possible, so all applications will be considered as they are received and interviews scheduled on a rolling basis, therefore early applications for this role are encouraged.