About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the Greater London areat. There will be occasional travel around the Greater London region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the London area would be valuable
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Tuesday 27 September 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 8 and 9 October 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Project Manager
Rate: £200 - £225 per day
Length: Initial 3-Month Contract
Start Date: ASAP
Location: Fully Remote
A brand new contract requirement has arisen for a Digital Project Manager to join an award winning national charity based fully remote. You will take the lead on multiple Digital projects to aid in pushing the organistaion forward!
As the Digital Project Manager, you will be supporting on the development of multiple ongoing projects. On top of this, you will have the opportunity to develop the digital function and the way digital is used within the charity!
Any understanding of the not-for-profit world would be a great addition.
Skills required for the Digital Project Manager are:
- Previous Digital Project Management experience
- Understanding of Agile methodologies
- Some experience of the charity or Not-for-Profit world (ideal but not required)
- Excellent communication skills
Rate: £200 - £225 per day
Length: Initial 3-Month Contract
Start Date: ASAP
Location: Fully Remote
Apply now for immediate consideration regarding this excellent opportunity.
Understanding Recruitment is acting as an employment agency for this vacancy.
Purpose
Kids in Need of Defense UK is a collaboration between four award-winning, UK based not for profits that specialise in children’s immigration and asylum law. We partner with lawyers and law firms across the UK to provide the highest quality legal advice and representation for free to undocumented children and young people. Central England Law Centre (CELC) is the UK's Largest Law Centre and the lead partner in the KIND UK collaboration. The successful candidate will be working with Central England Law Centre (CELC) on the KIND UK project.
This is a key role for which we’re seeking a suitably qualified and experienced immigration adviser. They will be responsible for providing an excellent frontline service to KIND UK clients, leading on all matters relating to the assessment and triage of new referrals to the service.
The successful candidate will be subject to an enhanced DBS check.
Responsibilities:
- Assess referrals which have been flagged for legal advice by KIND UK administrators, for merit and suitability for the KIND UK project
- Assess and agree the appropriate level of service, making the initial triaging decision on referrals
- Provide internal legal advice on referrals with legal complexities
- Provide one-off advice to prospective clients via telephone and/or email, where appropriate
- Make onward referrals to other suitable immigration advisers and other services, where appropriate
Personal Specification:
Essential:
- OISC L3 or admitted as a solicitor or barrister in the UK or equivalent right to give immigration advice
- Significant post-qualification experience in child, young person and adult immigration and nationality law
- Broad and confident knowledge of UK immigration and nationality law and policy
- Experienced and confident in making independent and swift decisions on legal issues in immigration and nationality law
Desirable:
- Experience of working in a triage function
- Experience of working with vulnerable clients
- Experience of working with social workers and other children's services professionals
About CELC:
A fairer, more just society in which an understanding of rights and their power is embedded within communities.
Central England Law Centre is the UK’s largest Law Centre. Our size enables us to provide legal expertise across eight different areas of social welfare law including: discrimination; employment; health and social care; housing; immigration and asylum; public law; and welfare benefits. This means that we can offer services that can address all of the interconnected problems people face in their everyday lives.
Our services are rooted in the communities we serve and we are an organisation that uses its legal expertise to improve the lives of those who are often vulnerable and socially excluded due to poverty, illness or disability.
What we can offer you:
- 37-hour working week;
- Flexible working hours and a hybrid working arrangement;
- 28 days holiday (rising by 1 day per year of service to 35 days after 5 years of service) plus 8 statutory days;
- Pension scheme membership;
- Access to an employee assistance programme;
We invite interested candidates to download our Recruitment Pack for this role from our website.
To submit your application, please complete the KIND UK Triage Supervisor Form, found on our website.
Closing date: 10am on 7th October 2024.
Interviews will be held in week commencing: 14th October 2024
The client requests no contact from agencies or media sales.