Jobs
Main purpose of the role:
To support, develop and coordinate a variety of areas of activity within the Fundraising team.
Key responsibilities:
Assist with the stewardship of fundraising supporters across the various income areas and maintain and improve supporter retention and engagement.
Utilise the charity database, carry out regular analysis, generate reports, ensure fundraising records and folders are accurate and up to date and provide regular feedback to the Senior Fundraising Manager.
Support with and coordinate seasonal raffles, distribution of mail-outs and merchandise, and manage stock levels.
Conduct regular supporter research to ensure Retina UK remains innovative with fundraising activities.
Liaise with venues, supporters, exhibitors and attendees ahead of fundraising events and activities.
Thank supporters in the appropriate manner and update and refresh supporter letter templates quarterly to effectively communicate the value of donor contributions.
Take a proactive approach in guiding supporters and potential fundraisers on how they can be involved with Retina UK. Offer clear advice on fundraising opportunities and ensure incoming enquiries are directed to relevant activities that align with their interests and needs.
Work collaboratively to maintain an efficient and practical admin system. Arrange, attend and take minutes at fundraising team meetings as and when required
Any other duties as reasonably requested by the Senior Fundraising Manager, senior management team and the CEO.
SPECIFICATION:
E = essential D = desirable
Skills & Experience
Minimum of 1 year working in a similar role E
Working in a small team D
Educated to ‘A’ level standard or commensurate experience E
IT literate and highly adept in the use of MS Office Suite E
Familiar with email and internet E
High standard of written and verbal English and grammar E
Database experience E
Personal Attributes
Confident, polite and cheerful telephone manner E
Quick learner able to act on initiative and in the absence of managers E
An eye for detail and a flair for organisation E
Ability to empathise with people with disabilities (particularly visual impairment)
Able to manage a busy workload E
Commitment
Empathy with Retina UK’s aims and objectives E
Willing to live Retina UK’s values E
The client requests no contact from agencies or media sales.
37.5 hours per week / Permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
Horsham Y Centre supports 50 young people aged 16-25 to alleviate the risk of or impact of homelessness. The project is staffed 24 hours a day with a support team, night team and management based onsite. The service aims to support residents into independent accommodation through life skills support. Situated in the middle of Horsham, the project has strong links with and contributes to the local community.
As a Supported Housing Support Worker you will hold a caseload of residents, working with them on a one-to-one basis with also facilitating group work sessions. You will identify their needs by listening to them, with employing psychologically informed approaches to enable residents to make better choices and take responsibility for their actions. You will work closely with other services such as, Social Services, Police, Probation, education providers and local organisations. Our projects already have excellent working relationships with these services, and your role will build on these. You will be helping them to improve their practical living skills such as cleaning, budgeting, managing behaviour, seeking, and securing employment and making wise decisions. You will help to contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations.
ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.
This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people. Ideally, you will have knowledge and experience of working with young people, knowledge of housing and welfare benefits, along with an awareness of all aspects of safeguarding. You will enjoy working in a client facing role, with the ability to self-motive to drive to deliver an outstanding service. You will be an effective communicator who is able to deliver robust, clear handovers and build strong relationships with other members of your team. In addition, you will have the ability to de-escalate volatile situations and manage challenging behaviour appropriately.
We believe every young person has the right to discover their potential.
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working in partnership with a charity that is a team of pioneers, sickened by the impact of modern slavery on men, women and children all over the world – and determined to bring an end to exploitation once and for all. They are looking for a brand new role – a Philanthropy Lead
Salary: £40,000 - £50,000
Location: 2 days a week in London
Benefits: Birthday day off, 27 days Annual Leave, Private health insurance, Pension
Deadline: 4th October – CV and Statement needed.
What does this role entail?
- To build partnerships and accelerate the growth of income from major donors. This is a crucial role to support the charity’s 10 year strategy.
- The successful candidate will cultivate and strengthen relationships with existing investors, as well as identifying and engaging HNWIs and philanthropic foundations (at the five and six figure level) to secure funding.
- The successful candidate will work with the team to help unlock the full potential of the philanthropy programme and raise the profile of the charity externally.
What makes this role stand out?
- Working with a Head of Fundraising that has been there for 7 years and has seen the fundraising income grow from £500,000 - £4.5million.
- Inheriting a £1million portfolio of warm and engaged donors.
- Joining an organisation that is pioneering and created innovative solutions, which makes huge impact across the world.
- Highly engaged Ambassador groups
- Their impact measurement is sector leading.
Ideal candidate?
- Substantial experience of major donor fundraising, with a proven track record of securing five and six-figure donations.
- Someone who is innovative and has gravitas. Wants to be part of a team, but wants to think creatively about major donor fundraising.
- Experience in identifying prospective major donors, and bringing in new business opportunities.
To apply for this role and for further details, including a job description and person specification, please email Hannah at Harris Hill on or call her on 02078207331.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome
Job Title: Youth Participation Lead
Location: Hybrid with 1 day per week in the London Office
Hours: 35 hours per week (flexibility in the working pattern)
Contract type: Permanent
Salary: £47,534 per annum
What we do: We help young people through cancer
How we work: We’re Determined, United, Spirited and Kind
What we’re looking for:
· Someone who is a young person participation specialist
· Someone that can ensure that youth participation opportunities are youth-focussed and meet best practice standards for youth work.
· Someone who can work with respect, empathy and enthusiasm.
· Someone who has experience of working across organisations to ensure that participation is central to young people’s experience of Teenage Cancer Trust
· Someone who can engage with stakeholders across Teenage Cancer Trust, the staff we fund in the NHS and the wider Youth Work network to strengthen the work we do with young people with cancer.
What we offer:
· Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day to day work and refocus.
· Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
· Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
· Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
· Health Cashback Plan: access a health cashback plan to cover medical expenses.
· Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
· Discount scheme: access exclusive savings at various high street retailers and gyms.
· Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.
How to apply:
You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.
Key dates:
Applications by 11th October 2024. 1st Stage Interviews w/c 21st October (online), and 2nd Stage Interviews Tuesday 29th/Wednesday 30th October (in person).
Our commitment to inclusion and accessibility:
At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind.
We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people. In line with our equity, diversity and inclusion commitments, we would love to see applications from LGBTQ+ people, people of colour/those from ethnically diverse communities, disabled people and people with caring responsibilities.
Should you require any assistance or adjustments to support your application or interview process, such as accommodating neurodiversity where additional time for tasks, meeting the panellists beforehand or a different interview format (online/offline/in person) or if you require the job description or job advert in an alternative format. Please don’t hesitate to get in touch with the HR Team.
Privacy and Safeguarding:
At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).
For information on how we collect, store and process personal data please get in touch with the HR Team.
We’re here to give every young person facing cancer the best care and support.
The client requests no contact from agencies or media sales.
The British Society for Haematology is the largest UK multidisciplinary Haematology Society. Activities include running events and courses (including their flagship Annual Scientific Meeting) providing online educational tools, producing guidelines, awarding grants and raising the profile of Haematology.
Location: Angel, London. Hybrid working (2 days office-based)
Salary: £30,000 - £36,000
As Senior Education Officer you will support the development, delivery and evaluation of the Society's education programme. This includes organising online and in person training sessions and coordinating the development and maintenance of online education resource.
Key responsibilities include:
* Maintaining an overview of Society education projects and providing input as required
* Playing a key role in the development and delivery of the Society's education programmes (online and in person events, online learning resources). This includes preparation of minutes and agendas, following up on action points and organising committee meetings as well as administering the events programme.
* Working on developing the e-learning platform and ensuring that the education pages of the website are kept up to date, working with editors to approve and add images and case reports, including the adding of internal and external meetings and new educational resources.
* Dealing with phone and email queries related to education and events.
* Acting as the main interface between the Committee and the professional conference organiser.
* Supporting the production of the Annual Scientific Meeting for example proofreading of documents, and user acceptance testing of online functionality such as registration and abstract systems, interactive programme and conference app.
The successful candidate will have experience in project management, event logistics and management, both online and in person and will be happy working with third party suppliers, as well as volunteers, with the ability to work with a diverse range of people at all levels. Excellent written and verbal communication skills are key as is experience of CMS and updating websites. Experience working with e-learning platforms/LMS would be beneficial but is not crucial.
CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!
Please note, only successful candidates will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Following a merger between St Barnabas Hospices (incorporating St Barnabas House and Chestnut Tree House) and Martlets, we’ve undertaken a strategic restructure of the Fundraising and Communications teams and are recruiting to a number of new roles. These roles work across all three hospices and will play a fundamental part as we build and develop our new team. This is an exciting opportunity for driven, innovative and open-minded individuals to be a part of a ground-breaking collaboration for hospices across Sussex and South-East Hampshire.
The Communications Account Executive plays an integral role in understanding the marketing and communications needs of the hospices, providing general marketing and communications support (both strategic and tactical), as well as commissioning and co-ordinating more specialist support from other areas of the Marketing & Communications team.
You’ll have the ability to build strong relationships with stakeholders; listening, understanding and applying your communications expertise to ensure that you are delivering high quality marketing and communications services that meet stakeholders’ needs. You’ll be an expert advisor, suggesting the most appropriate plans and methods to help colleagues achieve their aims and, ultimately, delivering on those plans.
The client requests no contact from agencies or media sales.
As a charity and social enterprise, our vision is that everyone has a safe place to call home. We work to break the cycle of homelessness through innovative supported employment and housing solutions and give out around 165,000 items of free food year-round through our coffee shops and community networks. We work to end people’s isolation and exclusion by helping them to overcome barriers.
We are looking for a special someone to run our Social Impact Programme in Edinburgh and engage with people who have been affected by homelessness in volunteering and employment opportunities.
Our Social Impact Team is energetic and enthusiastic with a passion and commitment to improving the lives of people who are vulnerable. This is a job for someone who loves variety – every day brings something new. You will also be a food lover, as part of your job will involve preparation and delivery of Social Suppers.
You will come with experience of working to support and develop individuals with multiple/complex needs and a desire to join our collaborative movement to end homelessness. You will build positive relationships with volunteers and external partners.
You will enjoy taking your own initiative but also working as a part of the team. You might travel around our various locations. You will be resilient, always bringing a smile and a can-do attitude to your work.
Please note you will be required to work Christmas Eve and Christmas Day.
We need you to be:
- A person who has good knowledge and experience of working with vulnerable adults and challenging situations
- A person who can quickly build strong relationships for developing effective internal relationships and partnerships with a range of charities
- Flexible with a willingness to learn
- Passionate about people with a drive to make a change
If this sounds like your perfect role, we would love to hear from you.
Closing date: Monday, 7th October 2024 at 12pm.
Interviews: You will be required to attend our Social Supper that takes place on Thursday afternoon followed by a formal interview. Dates will be confirmed w/c 7th October 2024.
Application Instructions
Please sent your CV and cover letter to apply for this position. In your cover letter, please address the following points:
- Why would you like to join Social Bite team?
- How important do you think building relationships with individuals is? Can you demonstrate your ability to engage with people using some examples?
- Can you please demonstrate what experience of running volunteers’ led events do you have?
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Organisation: New Economics Foundation (NEF) in partnership with The Runnymede Trust
Location: London (Newham and Lambeth)
Salary: £40,633 - £43,460 per annum pro-rata, depending on experience
Contract: Part-time, fixed (20 hours per week, until September 2026)
Start date: ASAP
About the Role:
Join us at the New Economics Foundation as a London Community Organiser for the Power to Prosper project, a collaborative initiative with The Runnymede Trust aimed at empowering everyday people to challenge the growing inequality, poverty, and problem debt in Britain. As a Community Organiser, you will work closely with our team and grassroots host organisations in London (Newham and Lambeth) to build community power, foster relationships, and support impactful campaigns.
Key Responsibilities:
- Leadership Development & Training: Coach and support a team of community organisers in delivering a roadmap aligned with the goals of the Power to Prosper project. Build collaborative relationships with diverse partner organisations, including Foodbanks, Faith groups, and Black and Ethnic minority-led organisations.
- Community Engagement & Campaigns: Support listening campaigns with partner organisations and communities to develop strategic actions that build the power of partner organisations and communities to address inequality and systemic injustice.
- Relationship and Partnership Building: Grow a network of relationships with organisations working directly with impacted people. Lead multi-organisational teams to deliver high-impact campaigns.
- Staff Support & Coaching: Provide coaching and professional development opportunities to enable leadership among team members and partners. Use coaching as a core leadership practice to foster a positive, collaborative work culture.
- Project Delivery & Management: Manage effective project roadmaps resulting in successful campaign wins. Ensure timely delivery of reports and maintain regular communication with line managers.
Required Skills and Experience:
- Demonstrable experience in community organising, campaign development, and leadership within impacted groups.
- Strong commitment to social, racial, and economic justice, with experience working directly with marginalised communities, including Black, Asian, and minority ethnic groups.
- Excellent facilitation, communication, and relationship-building skills across diverse audiences.
- Understanding of participatory action research (PAR) methodologies, community-led initiatives, and grassroots campaigning.
Additional Information:
This role reports to the Participatory Action Researcher and focuses on building the power of marginalised communities impacted by poverty, inequality, and problem debt. You will support partner organisations to integrate community organising into their work and advocate for systemic change.
How to Apply: Please visit our website.
You must be eligible to work in the UK, we are unable to sponsor visas.
Deadline for applications: none! We are reviewing applications on a rolling basis and will close the application process once we have found a suitable candidate. Please check on our website to make sure the vacancy is still live.
Inclusivity at NEF:
NEF is committed to building a diverse and inclusive workplace. We encourage applications from all backgrounds, especially those from underrepresented communities, including Black, Asian, and minority ethnic people, women, neurodivergent people, disabled people, LGBT+ individuals, and those with lived experience of mental health challenges or working-class backgrounds.
Accessibility and Equal Opportunity:
We value all candidates and provide equal opportunity. If you have a disability and possess the essential skills and experience, you will be invited to an interview. Please let us know if you require any information in an alternative format.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who We Are
At HTB and its related entities, our vision is to play our part in the evangelisation of the nations, the revitalisation of the church and the transformation of society. Each member of our team plays a vital role in making our vision a reality. As a Christian organisation our faith is an integral part of our working culture.
The key purpose of this role is to support the organisation by providing financial processes, information and strategies that contribute to the overall aims of the HTB Group and to ensure good stewardship of financial resources.
To ensure that the Finance functions, financial reporting and financial strategies support and contribute to the overall aims and success of the organisation.
Key Responsibilities
Stakeholder relationship management
o Build healthy, dynamic relationships with Entity Group OpCo representatives and entity leaders and managers to continually develop ways of working that fit entity-specific requirements in line with core HTB Group policies and procedures.
HR Operations
• Manage and/or oversee HR Operations staff within the People Team to support delivery of the core HR annual agenda, ensuring workload is evenly distributed across the team and that resourcing levels are appropriate at peak points over the year.
• Directly deliver prioritised operational activity, and periodic projects (for example the Group annual pay review).
• With the Director of People and Head of HR Advisory, oversee the development and implementation of People Policy, processes and practices from start to end of the employment lifecycle.
• Oversee the development of relationships with external providers of benefits and services for the whole staff body, such as pension, travel and employee support providers.
• Oversee the delivery of services within the People Team budget, supporting budget setting annually.
• People Team Operating Framework:
o Contribute to the ongoing review and update of operating processes to ensure continuous improvement of the team’s service provision.
o Assist in the provision of guidance on practically applying the policies, procedure and process for staff, line managers, and the People Team.
o Continue to support the People Team Systems leads to reinvent the way that XCD exchanges data with other key systems in Finance and IT, to improve operational efficiency and management information.
o Report progress and people / staff analytics to senior management to facilitate effective decision making.
HR Advisory Provision
• Maintain a knowledge of best practice compliance with employment law and regulatory requirements to support appropriate risk management relating to staff employment and personnel management.
• In conjunction with the Head of HR Advisory, consult and advise across the full range of employee relations matters.
• Ensure the appropriate and comprehensive documentation of key meetings and discussions between staff, line managers and the People Team regarding HR issues.
Line Management Upskilling
• Assist all levels of management with the performance management process, disciplinary and redundancy processes, and probationary period responsibilities.
• Create proactive and effective programmes for upskilling HODs and Line Managers in their understanding and handling of the full range of employee relations issues.
Learning and Development
• May take a lead in further developing the HTB Group L&D offering, harnessing the newly enabled capability in our HR system, XCD.
• Promote good levels of engagement in all L&D activities provided, through the People Team and other Professional Services teams.
• Further develop the L&D offering as appropriate or in response to particular needs.
Recruitment
• May take a lead in overseeing recruitment and onboarding activity, ensuring continuous improvement and maintaining an excellent candidate experience for all applicants.
• Support the upskilling of hiring managers to ensure that they play their full role in hiring team members with adherence to best practice and legal requirements.
The Right Candidate
• 6 years+ experience in a generalist HR role, including at least 3 years in a Manager/Lead HR Advisor level role.
• Chartered Member of the CIPD; Masters or equivalent qualification in HR.
• Credibility at senior levels and excellent relationship building skills; a strongly people-focussed stance with the ability to maintain a practical and pragmatic approach to problem-solving and case-handling.
• The highest integrity, sensitivity and confidentiality.
• Unflappable, tenacious attitude that allows the role holder to work effectively in a dynamic and flexible context.
• Excellent UK employee relations knowledge and experience.
• Competence in using and promoting the use of HR systems.
• Excellent written and verbal communication skills .
• Highly proficient in office software.
The Working Environment
We have a purposeful working environment where we strive for excellence in everything we do. Our workplace culture is shaped by our values which are AUGHT. They are Audacity, Unity, Generosity, Humility and Tenacity. We respect and value our colleagues, encourage and affirm often, challenge when necessary, supporting always. It is an inspiring and energising place to work where innovation and creativity is encouraged alongside passion and discipline. The staff community is warm and engaging, with lifelong friendships being built.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Citizens Advice Camden
Citizens Advice Camden is a well-respected local charity with 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.
We target our services at the most vulnerable in our community with our client profile closely matching local indices of deprivation. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.
About the Role
Our Help to Claim service assists people with claiming Universal Credit (UC), from advising if UC is the right benefit for them up to ensuring they receive their first correct payment. Citizens Advice Camden has been delivering the Help to Claim service since it launched five years ago.
Help to Claim is delivered by telephone, email and webchat as part of the national service. The service is available Monday to Friday 8am to 6pm. As a Help to Claim Adviser, you will contribute towards delivery of this service across all channels on a rota basis. We are based in central London and our Help to Claim team will be working a hybrid office-based/ remote model.
The role is open to qualified advisers who have recent experience in delivering advice on Universal Credit. Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.
As a requirement of this role, all staff must also pass a basic DBS (Disclosure & Barring Service) check.
We are recruiting for an Events Fundraising Executive to join our Fundraising team; the scope on this job involves….
Job Title: Events Fundraising Executive
Location: London/Hybrid
Salary: £29,919 per annum
Contract type: Fixed-term (12 months), Full-time
Hours: 37.5
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as an Events Fundraising Executive. Joining the Fundraising Events team, this crucial role will help to recruit, engage, and steward event participants, working closely with teams across the directorate as well as key external partners.
Closing date: 9am on 7 October 2024
Interview dates: 14, 15 & 16 October 2024
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Contract: Permanent
Hours: Full-time (35 hours per week)
Location: London
Are you a dynamic and empathetic leader with a passion for delivering high-quality services that truly make a difference in people's lives? Do you possess strong knowledge of the Health and Social Care Sector? Are you familiar with the effects of discrimination?
TPP are recruiting a Locality Manager on behalf of our client, a Health and Social Care organisation.
The Role:
As the Locality Manager, you will oversee the day-to-day operations of key services such as community support programmes and short break initiatives. In this role, you will lead a dedicated team, ensuring excellent service delivery, regulatory compliance, and a person-centred approach in all activities.
Main responsibilities:
- Oversee and manage daily operations to ensure services meet the desired outcomes for clients.
- Lead, motivate, and support staff and volunteers to deliver innovative, inclusive, and high-quality programmes.
- Ensure services are delivered safely, with care, and in full compliance with policies and budgets.
- Build strong relationships with clients, families, and stakeholders, ensuring their feedback is used to improve services.
- Provide leadership in safeguarding, performance management, staff development, and financial oversight.
Essential requirements:
- Solid leadership experience in a social care setting, with the ability to inspire and manage teams effectively.
- Strong organisational skills with experience in planning and monitoring service delivery and outcomes.
- Excellent communication skills, with a person-centred approach and commitment to delivering inclusive, high-quality support.
- Experience in budgeting, compliance, and safeguarding, with a proven record of maintaining service excellence.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The role of Project Administrator is a permanent position. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.
The focus of this role is to ensure the smooth running of the Household Energy Services (HES) team by providing team-wide administrative support and taking responsibility for coordination of daily and weekly tasks, maintaining accurate and detailed records, whilst overseeing processes and procedures that ensure HES is compliant with GDPR and Health and Safety requirements. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard.
Pay and conditions
- The role is full-time however part-time will be considered, (minimum of 22.5 - 37.5 hours per week).
- The salary for the role will be £29,864 - £32,816.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Importing batches of client information into our client management system and ensuring uploads are working correctly. Addressing errors on our client database: merging data where it is held across multiple client records, deleting incorrect enquires and deleting duplicate client records.
- Make outbound calls to clients when required, such as booking home visits, and keeping client records up to date.
- Support HES team annual leave process, checking managers have approved internal team requests and updating allocations against projects on the staff planner.
- Manage and keep track of HES subscriptions to services or packages and coordinate payments and purchase orders with project managers. Make sure any details and logins are GDPR compliant.
- Responsibility for HES complaints handling procedure – providing guidance to managers handling complaints to ensure adherence to policy and tracking and recording responses.
- Support senior HES managers with recruitment work; liaising with appropriate teams within CSE in producing HES recruitment materials; onboarding new HES starters including providing thorough team specific information for line managers.
- Support senior HES managers with probations and interim review meetings; tracking progress towards probations. Tracking progress towards appraisal SMART objectives with support from the line manager.
- Be a GDPR champion for the HES team. Working with CSE’s GDPR officer and project managers to ensure procedures are compliant.
- Take a proactive approach to problem solving. Influence and contribute to improving HES systems and processes.
- Supervise and mentor the HES Project Administrator, support their learning and taking ownership for ensuring consistency of HES admin provision.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- Experience of providing administrative support to colleagues and external customer/partners.
- Highly skilled in use of MS Office applications including Word, Excel and Outlook.
- Ability to learn information and communicate it to others.
- Ability to use initiative, problem solve and manage priorities.
- Excellent written and verbal communication skills.
- Ability to adapt to new software solutions.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is Tuesday 5 November by 5pm
Interviews are expected to take place Tuesday 12 and Thursday 14 November, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Do you want to support people with mental health issues?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Peer Support Worker
Reference: 237
Responsible to: Peer Mentoring and Group Team Leader
Working hours: 37.5 per week
Contract: One Year Fixed Term (Subject to Contract Extension)
Rate of pay: £22,372 per annum |
Based: Herts Mind Wellbeing Centre closest to applicant’s home with Herts countywide travel for clients where required.
We are pleased to be able to offer an opportunity for another Peer Support Worker to join our thriving team.
About the Peer Support Services
Our Peer Support Service started 10 years ago, with 2 Wellbeing Centres offering this new service. Since then, we have seen our service grow and develop in ways we could not have imagined. This service is the key service most requested by people and we now offer Peer Support across all of our Wellbeing Centres across Hertfordshire.
Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values (this can be found on our website). These values form the ethos we work towards within our peer support team. These values also complement HMN’s values of Hope, Courage, Togetherness and Responsive, which form the basis of all the work we do as an organisation.
About the Role
Working with the team to offer 1-1 peer support to anyone accessing HMN. The Peer Support service provide tailored support for individuals to support their needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. Having a lived experience of mental health issues or supporting someone who has is a key element to what makes this service so unique.
The Peer Support approach includes empathy, warmth, acceptance, authenticity and compassion. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.
To meet client need, and work to this personalised approach, we do support people out in the community, within their home, as well as in one of our Wellbeing Centres. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
The successful candidate will need a personal understanding of mental ill health, either from your own lived experience or by caring for someone with a mental health condition and have awareness of issues in mental health service provision.
Peer Support Workers will also provide support within our Peer Support Groups, Peer Support Learning Sets and Peer Support Academy when needed.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for receipt of applications is Friday 18 October 2024 (by 12 noon).
Shortlisted Applicants will be notified of an interview date.
Please note: Due to high numbers of expected applicants, we may close this advert early.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role
Location: Community based in the London Borough of Hounslow.
Contract: Fixed Term Contract until August 2025
This is a varied and rewarding role, working in partnership with statutory and voluntary organisations, businesses and community groups, to build dementia inclusive communities in the London Borough of Hounslow.
You will;
- Deliver Dementia Friends sessions and raise community awareness of dementia.
- Work closely with local organisations to guide their dementia inclusive initiatives.
- Organise and attend health and community events in the borough.
Alzheimer’s Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and an incredibly exciting time to join a growing organisation.
About you
You will be work independently, alongside our local services team, to engage and develop community relationships for the long-term benefit of people affected by dementia. We particularly welcome applications from people who are representative of the diverse communities we serve in the borough.
You will have;
- An understanding or willingness to develop an understanding of dementia and the impact of dementia on both those diagnosed and those caring.
- Excellent communication skills.
- The ability to engage successfully with a diverse range of businesses, community groups and residents.
- The organisational skills to plan and prioritise your workload.
If this role inspires you as much as it does us, we would love to hear from you!
Please take the opportunity to complete a Personal Statement as part of your application.
Closing date: 2nd October 2024
Interview date: 9th or 10th October 2024
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.