Jobs

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Looking to join a friendly, dedicated and welcoming team to make positive changes in young people's lives? Our Bank Support Worker roles are similar to our Support Workers roles, but they work on a more flexible, temporary basis – so if you don’t want to commit to a regular working pattern and prefer to pick up shifts that work for you, when they are available, this role is for you. It's also a great way into the organisation and can be a stepping stone into other roles. 

Our Brighton & Hove Services provide supported accommodation for 50 young people at risk of homelessness across two sites - Lansworth House and Gareth Stacey House. They are both 24-hour supported housing projects offering high and medium levels of housing-related support for young people aged of 16- 25. We provide support to our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. Each Support Worker holds a caseload of residents and meets with them weekly to build a support plan and help them achieve their goals. 

We are looking for Supported Housing Bank Support Workers to join the team - you will bring your own individual and unique qualities to the team for the betterment of the team dynamic. You will contribute to the smooth and safe running of the services, along with supporting young people to develop living skills such as cooking, cleaning, budgeting, managing behaviour, seeking and securing employment and making wise decisions. When required you will record any incidents, accidents and safeguarding issues and share information with relevant colleagues. You will also undertake housing management and health and safety-related tasks as required. 

ABOUT YOU - We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

You will ideally have experience of working with a similar client group and a good understanding of the key risks, challenges and opportunities for young people. You will be able to inspire and work proactively with young people to develop their talents and achieve the skills they need to maintain their lives independently. An excellent planner and organiser, you will be able to manage lots of tasks at the same time and keep appropriate records. Furthermore, you will be able to build strong relationships with other members of your team and will make sure that handovers are robust and clear.

ADMINISTRATION OFFICER

Part time: 14 hours a week

Salary: £27,300 (pro-rata £11,000 p/a)

Responsible to: Director 

Key Duties:

Lead work on providing an information service for Healthwatch Camden, helping to ensure that it is readily accessible and can effectively direct people to the support or advice they need to access services or make choices about services.

-Lead on providing information to residents via our phone and emails, signposting and offering advice where available.

-Assisting projects and events formed by the Projects Lead and Engagement Lead.

-Ensure that our information resources are up to date and user-friendly.

-Take minutes and notes from Healthwatch Camden board and team meetings. 

-Work with colleagues to plan and use appropriate approaches to evidence gathering and to brief and support volunteers.

-Engage in local health events supporting our outreach officer, spreading news about what we do, offering information to the community. 

-Support our research projects, conducting interviews, supporting edits, and recording and transcription of interviews and focus groups.

Key Qualities:

-Be empathetic and proactive in your approach to including people who face barriers in using health and care services (for example disabled people, homeless people and people from migrant communities).

-Champion accessibility and inclusivity.

-Stay up to date with local health and social care news and has a key interest in health research and policy within the borough.

-High level of accuracy and attention to detail and excellent organisational skills.

-Ability to communicate well and with confidence to a diverse range of people verbally and in writing including external partners.

-The ability to use initiative, multi-task, and work as part of a small team.

Demonstrated experience in administration, minute taking and organisational skills is required. This role also requires one day in our office located in King’s Cross, additional travel may be required to Camden for events.

Essential/Desirable tasks:

Essential

Desirable

·Minute and note taking for Board meetings and team meetings

·Fielding phone calls and emails

·Support with outreach work where needed

·Support with events where needed

·Lead on providing an information service

·Main point of contact for resident inquiries

·Working with volunteers

·Director support

·Informed about health and social care

·Support website and news updates

 

Core elements of our roles

To enable Healthwatch Camden to reach local people, consult and engage them about health and social care; and help them get the best out of services they use.

All Healthwatch Camden staff are expected to:

-promote equality and diversity in all aspects of the work

-support the day-to-day work of the organisation, undertaking any reasonable task required including supporting Healthwatch Camden events and taking part in outreach activity including some evening and weekend work

-support the activities of volunteers involved in the organisation

-share responsibility for responding to requests for information from the public.

 

Conditions of service (summary)

Healthwatch Camden is committed to promoting equality in all aspects of

our work. We operate a flexible working policy, and will make reasonable

adjustments as necessary.

Annual leave entitlement is pro rata from 25 days’ a year (approximately 15 days). Sick leave entitlement depends on length of service, to a maximum of four weeks’ a year.

Healthwatch Camden operates a pension scheme provided by the People’s Pension and makes an employer contribution of 3%.

This is a permanent role, subject to available funding. All other terms and conditions are in accord with your statutory employment rights.

 

About Health Watch Camden

Healthwatch Camden is an independent organisation, run by and for local

people. 

Our role is to ensure that Camden people have a strong VOICE in local health and social care services; that they know about the CHOICES they can make in health and social care services; and that local people’s views lead to positive CHANGE in health and social care services.

Our ambition is to lead strong, influential and inclusive engagement for all

of Camden’s residents:

-We aim to connect and strengthen local voices.

-We aim to set the standard for excellent engagement in the borough.

-We want to see real sharing of decision making, based on the views of People from every part of Camden’s community.

-We want to see all services actively using what people tell them, to make big and small improvements.

Healthwatch Camden is part of the national Healthwatch network; every local authority has a local Healthwatch and we are supported by a national body, Healthwatch England. We were created through the Health and Social Care Act 2012 which gave us some specific powers and duties.

Healthwatch Camden has specific duties to gather local people’s views and experience, to make recommendations for improvement in services and to give people information about their rights in services. We work in a diverse borough and our work must promote equality and seek out the views of people who are the most disadvantaged.

In everything we do, we aim to work in ways that empower local people and that build on the strengths of Camden’s large and diverse voluntary and community sector. This includes involving local people as volunteers in some of our projects, and working in partnership with other local organisations.

The City and Guilds of London  Art School is a small, independent Higher Education Institute. It traces its history back to the 1850s and has strong links to a number of City Livery Companies as well as certain Trusts and Foundations and individual donors. The Art School is now seeking a Development and External Relations Manager to drive forward its activities in these areas in accordance with our strategy and targets.  A key aspect of the role is nurturing existing and developing new relationships within the Art School’s expanding base of supporters and collaborators, including through the organisation of events.  We are looking for a self-starter with substantial experience of working in a fundraising role in the cultural or similar sector, and who can work on their own initiative as a key member of the Art School’s senior management team.

How to apply:

Please send your completed Job Application Form (download from our website job advert), setting out how your knowledge and experience meets the person specification, and CV.

37.5 hours per week / Permanent / Monday to Friday, 9am-5pm

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Are you a person-centred leader who thrives on getting the best results possible, leading a dynamic team to encourage positive change for young people?

If so, we have an exciting opportunity for a Supported Housing Manager to join us managing our Crawley Foyer service. Crawley Foyer provides supported accommodation for young people aged 16 - 25 at risk of homelessness, staffed 24 hours a day providing a safe and encouraging environment for residents. In addition, our Youth Advice Centre is located adjacent to the Foyer which enables us to offer a range of services to young people living in the Foyer and in the wider community. 

The focus of the work is to engage creatively with young people to identify, map and encourage growth of their strengths and talents as they develop into a sustainable and independent adulthood. As a Supported Housing Manager, you will be responsible for the daily operations, providing a high quality, safe, welcoming and secure supported housing accommodation for young people at risk whilst leading and developing the team. In delivering the role, you will be responsible for:

-- Service Provision: Responsible for the daily operations of the service so that it meets the requirements of the service specification, and:

- reflects Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices

- identifies, maps and encourages the strengths and talents of each young person, enabling them to acquire the skills they need to lead independent and fulfilling lives

-- Leadership and People Management: Lead and manage a team, recruiting and inducting new staff, and supporting their performance to ensure high standards of service at all times

-- Partnerships: Develop and maintain effective working relationships with partner organisations that add value to the core, commissioned service (or have the potential to) attending relevant multi-disciplinary meetings as needed

-- General: Be a member of the ‘on call’ rota to provide out of hours management support to projects in the wider locality

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

You will already have experience of leading supported housing services, with proven experience in safeguarding in a supported housing environment. You will have a sound knowledge of the additional risks incurred by children and young people who have multiple, and complex needs due to their experiences and knowledge of trauma informed practice and how to create psychologically informed environments. In addition, you will be flexible, with the ability to work under pressure, multi-tasking and dealing with competing priorities.

Full-time (37.5 hours per week) / Fixed Term until 31 May 2025 (Maternity cover) / Working on four nights on, four nights off rota including working over weekends and bank holidays. Although these are long shifts, you will get four days off after, which can provide a great work life balance.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

We are looking for a Housing Mobile Night Worker to provide floating support to our teams in high support 24-hour projects as well as medium support and transitional housing units to ensure that our properties are safe, secure, and welcoming through the night. You will be working across Brighton and Hove as well as Worthing to support the static night worker during the night as well as undertaking your mobile duties.

Working on site you will be responsible for ensuring the service is safe by keeping clear records of night time activity within the building. You will regularly complete building checks and monitor CCTV upkeeping health and safety regulations in accordance with YMCA DLG's policies and procedures.  You will work to prevent any anti-social behaviour from impacting our neighbours and other residents. You will work alongside other support staff to maximise the wellbeing of residents by completing one to one interventions with young people who may be experiencing mental health crisis and/or who may need medical assistance.

This is a mobile role, requiring all applicants to have a full valid, UK Driving Licence. You will also be lone working as part of the role, so you will need to be comfortable with decision making and following procedures.

ABOUT YOU: We know there are great candidates who may not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself and why perhaps you are looking to take the next step.

Ideally you will have experience working with young people, those considered vulnerable or with multiple and complex needs along with being able to demonstrate a real passion for wanting to work with young people. You will have an understanding of the needs of single homeless clients aged 16-25 and the ability to engage, motivate and inspire, with a strong commitment to changing the life of others for the better. You will already have clear verbal and written communication skills, good IT and keyboard skills and the ability to self-motivate. You will be an effective communicator who is able to deliver robust, clear handovers and build strong relationships with other members of your team. In addition, you will have the ability to de-escalate volatile situations and manage challenging behaviour appropriately.

37.5 hours per week / Permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Our Brighton & Hove Services provide supported accommodation for 50 young people at risk of homelessness across two sites. Gareth Stacey House is one of our 24-hour supported housing projects offering high and medium levels of housing-related support for young people aged of 16-25 with 15 bedspaces and shared communal facilities. We provide support to our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. Our staff team comprises of Support Workers, Night Staff and Managers. Each Support Worker holds a caseload of residents and meets with them weekly to build a support plan and help them achieve their goals.

As a Supported Housing Support Worker you will hold a caseload of residents, working with them on a one-to-one basis with also facilitating group work sessions. You will identify their needs by listening to them, with employing psychologically informed approaches to enable residents to make better choices and take responsibility for their actions. You will work closely with other services such as, Social Services, Police, Probation, education providers and local organisations. Our projects already have excellent working relationships with these services, and your role will build on these. You will be helping them to improve their practical living skills such as cleaning, budgeting, managing behaviour, seeking, and securing employment and making wise decisions. You will help to contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations. 

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people. Ideally, you will have knowledge and experience of working with young people, knowledge of housing and welfare benefits, along with an awareness of all aspects of safeguarding. You will enjoy working in a client facing role, with the ability to self-motive to drive to deliver an outstanding service. You will be an effective communicator who is able to deliver robust, clear handovers and build strong relationships with other members of your team. In addition, you will have the ability to de-escalate volatile situations and manage challenging behaviour appropriately.

At St Nicholas Hospice Care, the purpose of the Fundraising team is to inspire, engage and retain supporters to maximise voluntary income. We put our patients, families and all who benefit from our services at the heart of what we do and strive to build lasting, value-driven relationships with our supporters. We do this by delivering a portfolio of engaging giving and fundraising opportunities.

This is an exciting opportunity to join the team as a Supporter Care Manager, a role which will maximise income by delivering high quality donation processing, supporter care and donor journeys, in order to increase the lifetime value of all new and existing supporters through an excellent supporter experience enabling them to feel valued and appreciated

The successful candidate will lead the development, planning and delivery of a sustainable outsourced lottery programe that delivers against income and ROI targets and oversee the management and continuous optimisation of the CRM System (Donorflex) which incorporates all data for fundraising, communications and engagement purposes.

Candidates will have significant experience in customer service, ideally within a not-for-profit or commercial setting. They will also have a sound knowledge of fundraising compliance and best practice, GDPR and gambling commission regulations.

As an employee of St Nicholas Hospice Care you would receive the following benefits:

· 25 days holiday  increasing to 29 with length of service (pro-rata if part-time)

· Enhanced Occupational sick pay scheme

· Company pension scheme or continuation of current NHS pension plan (subject to criteria)

·    Life assurance

· Access to Blue Light Card scheme with a range of discounts

·    Free onsite parking

· Excellent training and development opportunities

·    Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)

·    Opportunities to attend staff social events arranged by our social committee

·    Provision of home-made meals available for staff in our onsite bistro

Closing Date: 30 September 2024 at 09:00

Interview Date: 09 October 2024

We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 22.5 hours a week. The hours are fixed covering a rolling 24/7 rota, working 7.5 hours, 3 days a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
• Pension with 5% employer contribution
• An extra day off for your birthday
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota of:

Week 1 of rolling rota: Monday 3pm-11pm, Tuesday 11am-7pm & Thursday 3pm-11pm

Week 2 of rolling rota: Thursday, Friday & Saturday 7am-3pm

Week 3 of rolling rota: Tuesday, Wednesday & Thursday 11pm-7am

As a Helpline Adviser you will be: -

• Able to respond to victims of and those affected by crime by providing support, information and referrals on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 22.5 hours a week. The hours are fixed covering a rolling 24/7 rota, working 7.5 hours, 3 days a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
• Pension with 5% employer contribution
• An extra day off for your birthday
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota of:

Week 1 of rolling rota: Monday, Tuesday & Wednesday 7am-3pm

Week 2 of rolling rota: Tuesday 7am-3pm, Saturday & Sunday 11pm-7am

Week 3 of rolling rota: Monday 11pm-7am, Thursday 10am-6pm & Sunday 7am-3pm

As a Helpline Adviser you will be: -

• Able to respond to victims of and those affected by crime by providing support, information and referrals on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for Helpline Advisors to join the growing National Contact Centre team in Cardiff, working 20 hours a week. The hours are fixed, covering Monday to Friday 5pm to 9pm.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
• Pension with 5% employer contribution
• An extra day off for your birthday
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed hours of Monday to Friday 5pm to 9pm.

As a Helpline Adviser you will be: -

• Able to respond to victims of and those affected by crime by providing support, information and referrals on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Location: This is an in-office based role working across Bury & Bolton, with some outreach delivery.
After initial training, 25% home working option, dependent on business need.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting tens of thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.

Our communities are facing unprecedented challenges with rising costs. The cost of living crisis is directly impacting on individuals and families; many of whom are making tough choices whether to eat or heat.

The post holder will work as part of a well-established team, providing a reliable and effective money advice service, across all advice channels and access points, utilised by Citizens Advice Bury & Bolton.

Our Money Advice team provide support and empower clients to manage their finances, maximise income and assess their best strategies and options to address their debt issues long term.

The postholder will have:

• Excellent interpersonal skills to engage with a range of clients, and internal and external stakeholders of various levels.
• Excellent organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment.

At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME) as these communities are currently under-represented throughout Citizens Advice. We also welcome applications from, LGB and Trans and non-binary candidates.

Closing Date – Monday 7th October 2024, 10:00am

Interview Date – Week beginning Monday 14th October 2024. The interview will contain an assessment

Applications received after the closing date & time, will not be considered. 

We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
• Pension with 5% employer contribution
• An extra day off for your birthday
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Helpline Adviser you will be: -

• Able to respond to victims of and those affected by crime by providing support, information and referral on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 8am – 6pm. Postholders will be expected to actively contribute to service delivery rotas between these times.

Our Money Advice team provide a professional Money Advice service, which enables clients to look at income maximisation, budget planning, enforcement options open to their creditors and to find a solution for their debts

The Money Advice Supervisor will have a detailed understanding of the money advice system and funder requirements. You will be required to work across all advice channels including digital, face to face and telephone. You will also be expected to provide technical support to our Money Advice team.

The Money Advice Supervisor will undertake the following additional responsibilities:

• Ensure high quality advice by actively listening to/ shadowing advice sessions and file reviews.
• Develop team expertise in line with individual training plans and supervision
• Work towards, and maintain technical supervisor standards
• Support and actively contribute to the coordination of service delivery rotas.

To be successful in this role you will be able to work with a high level of accuracy and attention to detail, exhibit excellent listening and questioning skills and to present and conduct yourself in a professional and courteous manner with all clients seeking support.

You will liaise with contacts across various agencies to find resolutions for escalated issues and you will understand the importance of security and data protection to ensure all data is protected in line with GDPR legislation. You will have a good standard of numeracy to complete budget plans to aid the advice process and be proficient in the use of computer packages with a working knowledge of Microsoft Office. You will have an open and friendly demeanour and be able to work as part of a diverse team.

At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME) as these communities are currently under-represented throughout Citizens Advice. We also welcome applications from, LGB and Trans and non-binary candidates.

Closing date is Monday 7th October 2024, 10:00am.

Interviews will be held the week beginning Monday 14th October 2024. The interview will contain an assessment.

Applications received after the closing date & time, will not be considered. 

Christ's College is seeking to appoint a full-time, permanent Stewardship and Legacies Officer.

Stewardship and Legacies Officer
Location: St Andrew's Street, Cambridge, CB2 3BU
Salary: £30,487 - £34,980 per annum
Vacancy Type: Permanent, Full time, 36.5 hours per week

The post-holder will primarily be responsible for ensuring that philanthropic donors feel valued and informed of the impact of their giving, including those who have indicated that they will be making a bequest to the College in their will.

We would like to hear from you if you have previous experience in an administrative, public-facing role, have a meticulous eye for detail and have a friendly and empathetic nature.

The benefits on offer are many and include 33 days annual leave (including bank holidays), a defined contribution pension scheme with 6% (minimum) employer contribution, a health care cash plan funded by the College (allowing you to claim money for routine medical treatments including dental and optical), a free meal when on duty, and the opportunity to work in a beautiful environment. Facilities on-site include a College gym, multi-faith prayer room, outdoor swimming pool and limited parking.

Closing Date: Wednesday 2 October 2024, 12 noon

Interested?

Please click the apply button. You will be directed to our website where you can find further information and details on how to complete your application.

Christ’s College is an equal opportunities employer and is committed to treating all job applications on their merits. No applicant will be treated less favourably than another on the grounds of sex, gender reassignment, marital/civil partnership or parental status, race, ethic or national origin, colour, disability, sexual orientation, religion, or age. Ability to perform the job is our primary consideration.

No agencies please.