IT & Operations Manager

ABOUT THE ROLE

As Operations Manager at Smart Works, you will play a pivotal role in managing the charity’s operational and digital infrastructure, ensuring the organisation runs smoothly and efficiently. You will oversee IT systems, digital platforms, and cybersecurity measures, identifying opportunities for improvement and innovation. By leading key operational projects, you will support Smart Works in activities to support women into employment, working closely with cross-functional teams to drive efficiency and enhance our technology integration.

This role requires a hands-on approach, balancing day-to-day system administration with the management of IT contracts and digital tools such as databases and online referral forms. You will also take ownership of Smart Works' internal staff platform, implementing upgrades and training staff.

The ideal candidate will be proactive, solutions-driven, and comfortable working across multiple projects in a fast-paced environment. You will collaborate with senior stakeholders to introduce operational improvements and ensure the effective delivery of Smart Works' strategy. Ideally, you will have expertise in cybersecurity and risk management that will support in safeguarding sensitive information and maintaining compliance with data protection regulations.

Please see the attached job description for the full details.