Service Manager

Are you committed about delivering a high quality, client focused service? Are you experienced at motivating a team and now looking for the next challenge? If you answered yes, then this could be the role for you.

About the role:

Our Complex Needs Service is seeking a Service Manager who would like to develop their career with a sector-leading organisation. As our Service Manager, you will provide effective management of a high-support accommodation service for single homeless people in Camden. Residents of the service will be faced with multiple disadvantages, including mental health issues, substance use, and dual diagnosis.

In this dynamic and rewarding role, you will be at the forefront of making a real difference in the lives of our residents. Here’s a closer look at what you can expect:

• Service Delivery and Development: Oversee and enhance the quality of our support services. You will have the opportunity to innovate and shape the service to meet the evolving needs of our residents.
• Service Utilisation: Maximise the use of our accommodation service, ensuring that we are reaching and supporting as many individuals as possible. Your strategic approach will help optimise occupancy and resource allocation.
• Partnership Working: Build and maintain strong relationships with external partners, including local authorities, healthcare providers, and community organisations. Collaboration is key to providing holistic support to our residents.
• Leading a High-Performing Team: Inspire and manage a dedicated team of support workers and staff. Your leadership will foster a positive, resilient, and effective team culture.
• Reducing Social Exclusion: Champion initiatives that combat social exclusion and promote inclusivity. You will be pivotal in creating opportunities for our residents to engage with the wider community.
• Promoting and Delivering a Recovery-Focused Service: Implement and advocate for recovery-oriented practices that empower residents to achieve their personal goals and improve their well-being.

About you:

• Proven track record and demonstrable expertise in the provision of a Psychologically informed Environment for vulnerable adults with complex needs that incorporates effective strengths and needs assessment, structured planned support, goal setting and advocacy and that is delivered both through structured case work and group work. 

• Experience of managing a team, developing the skills and practice of others with the proven ability to motivate and manage a quality service focused on achieving defined outcomes.

• A track record of delivering high quality outcomes for clients working within a strengths and recovery model.

• The ability to plan, monitor and evaluate services, to ensure that they are responsive to the needs of the clients, meet the purpose they have been commissioned for and fulfil the service specification.

• Have strong networking skills and proven ability to build positive working relationships with internal and external stakeholders.

In return, you will receive a comprehensive induction into the organisation, access to our management learning and development programme, and continuous support and development within your role.

At Single Homeless Project, we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities.  Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

Join us and be part of a dedicated team making a tangible impact on the lives of those most in need. This role is not just a job; it’s a chance to lead with purpose and passion in a challenging and fulfilling environment.

Important info:

Closing date: Friday 28th June 2024 at 23:55

Interviews will be held: w/c 1st July 2024

This post will require an Enhanced DBS check to be processed for the successful applicant.