Booking Coordinator

Signalise Co-op Booking Coordinator

Friendly, professional, enthusiastic and dedicated to social values? We need you! 

£23,400 - 25,900k per annum (pro rata) depending on experience (plus London weighting if applicable). 

30 - 37.5 hours Monday - Friday, with additional on-call rota days (1 weekend in 4, plus 2 evenings per week, toil for any work done in those hours). Home based with quarterly face-to-face team meetings and occassional office visits. We are looking for someone who can ideally work 5 days per week but will consider 4 days for the right candidate.

Signalise is a platform co-op providing British Sign Language (BSL) Interpreters. We have an exciting opportunity for a Coordinator to join our dynamic and supportive team. You will work closely with our Communication Services Team Leader to provide a high quality and efficient service, helping the business to achieve agreed targets whilst working to the co-operative’s ethos.  

Responsibilities will include coordinating the provision of communication professionals for Deaf/Hard of Hearing people across the North West for medical (including mental health) appointments and for other work in a variety of sectors (education, child protection, conference, employment,  legal settings etc). Accepting and making calls. Dealing with bookings and general enquiries in a fast-paced environment. Supporting marketing and business development and communicating to members and external stakeholders. Supporting other staff where necessary. 

Requirements: 

• Excellent customer service skills and comfortable in a client-facing role

• Strong organisational skills and attention to detail

• Ability to meet strict deadlines, follow contractual service levels and prioritise your time effectively

• Excellent IT skills with good knowledge of Word, Excel, Databases with the ability to learn how to use dashboards and other applications

• Excellent communication skills (written and verbal)

• Ability to follow processes and develop these where needed

• Problem solving skills and the ability to think outside the box

• Ability to work autonomously, yet with full support from management

Desirable: 

• Knowledge of BSL interpreting and other communication support provisions e.g. lip speaker, deafblind interpreting communication support

• BSL skills to level 3

• Understanding of Deaf community members communication needs

• Understanding of Deaf culture

• Experience of co-operatives

Our co-operative is co-run and co-owned by its members, who are Deaf people and BSL interpreters. As an employee you can become a member and have a say in how the business is run. We are keen to receive applications from members of the Deaf community. Annual leave is 30 days (including public holidays) with an additional day off for your birthday! 

Location: mainly home-based/remote with occasional visits to the office and events to attend. 

Additional requirements:

• You must have a private place to work due to dealing with sensitive information 

• You must have a stable internet connection

• You must have the right to work in the UK