Business Operations Manager

Position type:            Full time, permanent, 37.5 hours per week. (Flexible working considered)

Responsible to:         Chief Operating Officer (COO)   

Location:                    HQ, Truro, Cornwall. (hybrid – mixture of office and home working).

Role purpose:

The overall purpose of the role is to work closely with the COO to support the delivery of ShelterBox’s Mission, strategy, and plan.

The role of Business Operations Manager will play a key role in coordinating the delivery of 2022 – 2027 Strategy, supporting the operations of the organisation including internal communications across the global org, and assisting with the delivery of the strategy through accountability, structure, engagement, skill sharing, and communications.

Who are we looking for?

ShelterBox is seeking an accomplished and highly competent individual to provide excellent operational support to the organisation. You must have proven experience of roles where you have had a high degree of autonomy and highly developed planning and organisational skills.

We are looking for candidates with experience in strategy, internal communications and improving operational efficiency. Ideally, you will also have knowledge or experience of working for the voluntary sector or a charity.

This is a varied and busy role and to be successful you must have strong prioritisation and time management skills, excellent verbal, and written communication skills along with the ability to develop effective and positive working relationships internally and externally.

You will be a strong team player, who can also work autonomously to clear deadlines. You must also be able to analyse and summarise large amounts of information quickly.

Strong interpersonal, relationship management and influencing skills are also important, as is the ability to work with a variety of stakeholders with different agendas

The role requires a rigorous and critical thinker, able to ask probing clear questions and drive toward solutions quickly. You must have the ability to anticipate and assess situations accurately and recommend/implement effective courses of action, with a predisposition toward simple and practical solutions, through consensus building.

Main role and responsibilities

The Business Operations Manager will:

·         Support the COO with overseeing strategy delivery, ensuring the coordination of strategic projects and providing      project support where needed.

·         Manage the strategy accountability framework.

·         Support organisational engagement and internal communications.

·         Enhance operational efficiency.

Duties will include but not be limited to:

·         Representing the COO where appropriate in working groups/meetings internally.

·         Working with COO and strategy owners to set targets and overseeing delivery against budgets / timescales in line with the organisational strategic plan.

·         Managing strategy reporting: tracking KPIs and deliverables/outputs.

·         Supporting projects to meet strategic KPIs including specific support (on a short-term basis) for delivery.

·         Keeping current on progress, risks, etc for 9 organisational Strategic Objectives

·         Supporting the refreshing / revising of strategic objectives and KPIs as needed

·         Future scanning external landscape to ensure strategy objectives still relevant and achievable.

·         Managing quarterly Strategy Delivery Board with COO (Chair) and relevant accountability mechanisms for strategy reporting/collating. Presenting dashboard.

·         Communicating our strategy to internal stakeholders, helping them find and feel their place in it on an ongoing basis.

·         Actively instigating senior stakeholders, including the Executive Team, to communicate frequently and with clarity to the wider organisation.

·         Support timely and effective dissemination of internal communication, keeping all stakeholders across the ShelterBox network updated on delivery of our mission and strategy.

·         Supporting identification of key communications themes and messages from meetings you attend.

·         Working with the COO to deliver projects relating to operational efficiencies.

·         Provide holiday cover for key organisational duties as appropriate.

Other responsibilities

·         Any other duties as required which are deemed appropriate to the level and grade of the post.