Team Leader

Shelter is looking for a housing professional with proven leadership and management experience to join us as a Team Leader. If this sounds like you, you could soon be playing an important role at the heart of our Merseyside Hub. 

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything,  

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the team 

In Merseyside we have been providing housing advice and support services for over 20 years. We have a Community Hub in Anfield where clients can drop in for advice and our team also works across Merseyside in community settings, providing housing advice and advocacy, legal representation as well as practical DIY for people who have previously been homeless. We also work to bring about systemic change by raising awareness of housing rights and supporting local people to campaign on housing issues.   

About the role  

Your role will be essential to the day-to-day management of the Hub and in particular, the delivery of front-line services, contracts and projects. A lot of your time will be spent leading and supporting the staff and volunteer team so that they can deliver specialist advocacy, empowerment, advice and systems change. Supporting the Hub’s strategic lead and management team to deliver our strategy locally will be important too, as will planning and supervising casework, monitoring the effectiveness of our services and helping to promote them. You will do all you can to ensure we provide an excellent quality service that meets the needs of those who need our help so that everyone has access to a safe and affordable home. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. 

About you 

You will need strong experience of leading and managing a team who are knowledgeable and passionate about what they do. You have worked with people facing exclusion and disadvantage and formed positive relationships with external stakeholders including local councils, housing associations and other support and advice agencies. A good understanding of housing law is essential. Useful but not essential are experience of debt advice, support services and delivery of advice in community settings as well as an understanding of Liverpool’s Property Pool Plus system.  

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.  

Apply to be part of our team and be the change you want to see in society. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.