E-Commerce Hub Assistant

Do you know your way round online shopping sites like eBay and have a real desire to learn more about e-commerce? Then join Shelter as an E-Commerce Assistant and you could soon be embarking on a rewarding apprenticeship that will enable you to further develop.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

It’s an exciting time to be joining Shelter. There’s a lot of change happening following the launch of our new brand, which has re-positioned the organisation and set the base for us to tackle what has grown from a housing crisis to a national emergency. We currently run a network of around 90 community charity shops across the UK - from small boutiques to large furniture shops. Our online offering has grown rapidly over the past two years, with significant turnover during the Christmas peak, success in the launch and promotion of new goods, plus the launch of our secondhand online shop – and we’re planning to expand further in the near future.

About the role

This is a great opportunity not only to see e-commerce in action, but to help deliver an e-commerce strategy, grow Shelter’s sales of second-hand goods and raise income to tackle the housing emergency. Day-to-day, you’ll be instrumental in supporting the E-Commerce Hub Manager and local area shops to maximise the hub’s financial contribution to support the work of Shelter through the effective management of volunteer, stock and premises. We’ll also rely on you to provide efficient warehouse operations and customer order processes for our online shop and help ensure a safe, clean and bright environment in which to work. Put simply, you’ll play a big part in all aspects of our e-commerce operations, including ensuring they’re efficient and delivery focused and that volunteers feel motivated.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

Self-motivated and well-organised, with lots of enthusiasm and the ability to work both on your own initiative and as part of a team, you’ll have some knowledge of using online sales marketplaces such as eBay. Good communication skills are important too, so you can respond effectively to customer queries and deal with emails and phone calls. You’ll also need knowledge of Microsoft Office. Above all, you’re keen to learn while playing your part in helping to tackle a huge social issue.

Any applications submitted without the supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.