Programme Coordinator

OUR VISION: A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success 
OUR MISSION:  To prepare talented students from underserved and underrepresented backgrounds for career success. 
OUR VALUES:  We value teamwork and champion diversity in all its forms, including diversity of thought. We demonstrate empathy and passion in everything we do. We act with integrity; communicating openly and provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.

Role Description

We are seeking an enthusiastic and proactive Programme Coordinator to take the lead in ensuring the seamless execution of all student-focused events. In this pivotal role, you will immerse yourself in SEO-London’s wide range of programmes, gaining insight into the industries they support and using this knowledge to engage with students and partner firms. You’ll be at the heart of planning, organising, and promoting impactful events that drive student success.
Your data-driven approach will allow you to create insightful reports that measure the impact of each programme, helping to shape future initiatives. Collaborating closely with a passionate team, you’ll have the opportunity to propose fresh ideas and innovative solutions to continuously enhance the student experience.
With a strong focus on delivering top-tier customer care, you’ll ensure every student interaction is professional and supportive. This is an exciting chance to make a meaningful contribution to the development of future leaders while honing your skills in event coordination and stakeholder management!

If successful, you will sit within the SEO Schools division of SEO London, where you will support the prep and delivery of multiple impactful and engaging initiatives, such as: 

•  SEO Empower (Year 12-13): A 2-year work readiness programme where students benefit from multi-industry insight sessions, work experience, university access, mentoring and skills training
• *New for the 2024-25 academic year* Plan A (Year 13): A 6-month programme designed to educate and train students intending to pursue a Higher-Level Apprenticeship, through demystifying the landscape and application process
• *New for the 2024-25 academic year* SEO Ignite (Year 11): An Intensive 1-week residential programme for students post-GCSE exams, which delivers introductions to career pathways, insights to different industries and authentic exposure to employers
• *New for the 2024-25 academic year* SEO Spark (Year 10); A 1-day career insight opportunity where SEO London connects partner schools with sponsor firm volunteers to deliver interactive activities that meet careers benchmarks

Accountabilities

DAY TO DAY DELIVERY OF EVENTS  

• Responsible for the overall administration of all student events, ensuring student communication is exceptional. Including event management (covering agenda creation and resource/activity development), student and partner communication/coordination, along with posting opportunities and roles in the weekly newsletter.

STUDENT MANAGEMENT & QUERY HANDLING 

• Responsible for the relationship management of the students - including the ability to understand needs, resolve issues, and anticipating and creating a strong relationship on behalf of SEO-London 
• Responsible for managing student query escalations and to identify where there are opportunities to improve communication, marketing, or the type of events 
• Responsible for managing the programme inboxes (where applicable) 
• Responsible for identifying creative and innovative ways to connect, educate and train students 
• Provide oversight of higher education applications, CV support, screening, and recruitment preparation 
• Responsible for attending campus/school careers events and representing SEO-London professionally with knowledge and enthusiasm 
• Organise mentoring and buddying allocations  

  
QUALITY ASSURANCE  

• Responsible for ensuring that all information relating to the events and student data is managed within the GDPR guidelines and is updated in Salesforce effectively for tracking purposes. 
• Responsible for running reports to track and monitor events from the CRM

Required qualifications 

• University degree (any discipline)  

Candidates without qualifications will be considered if they have at least 1 years relevant and relatable work experience in a similar role. 

Skills and experience 
We are looking for applicants who have demonstrable experience in some of the following skills and will be willing to learn and develop others:  

• Project Management 
• Stakeholder management  
• Organisation skills  
• A passion for supporting young people, along with having a working knowledge of the student lifecycle (both school and university) in the UK
• Having an interest and knowledge about the industries SEO-London operates in
• Business writing skills 
• Diversity and inclusion knowledge 
• Database experience and analysing data 
• Strong understanding of employability skills required by students to be job market ready 
• Microsoft (Outlook, Word, Excel, PowerPoint) - ability to create & edit documents in Word, creating spreadsheets, tables & running and analysing pivot tables in Excel; along with the ability to manage Outlook and create PowerPoint slideshows. Ability to use Teams and Zoom to communicate and collaborate. 
• Demonstrable communication and listening skills 
• Ability to collaborate and work as part of a team 
• Empathic approach to working with others

What we offer? 

• Salary: from £26-31k, depending on experience 
• Annual Leave: 28 days + Bank Holidays 
• Enhanced Family Friendly Policy
• Flexible working - 2 days in the office 
• Benefits: Employee Assistance Programme, Private Health Insurance, Discount to Nuffield Gyms via Private Health Care and many more…

Closing date for applications

Closing date for applications: 29th September 2024 - 23:59pm
First Interview dates: 8th and 10th October 2024 
Second Interview dates: 15th October 2024

Equal opportunities Statement

As part of its recruitment policy, SEO London intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion or is disadvantaged by any condition or requirement which is not demonstrably justifiable.

Safeguarding

All posts at SEO London involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

Right to work

Do you have the right to work in the UK? Unfortunately, at this time, we cannot provide sponsorship or consider overseas applications.