Database Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will engage with our existing members to ensure they recieve the best possible support from us. Additionally, you will engage with sectors of our community who are unaware of the benefits of being members.
Responsibilities:
These include
- To actively seek a thorough understanding of the membership base and the issues affecting them, creating member profiles and advising and briefing stakeholders accordingly.
- To develop a compelling offer by profile / career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition.
- To maintain a thorough and up-to-date understanding of services and activities and ensure these are being packaged and communicated in the most effective way.
- To oversee the implementation of regular market research, including competitor analysis, to identify members/stakeholder needs, to support the rationale for the development of member products and services, and to liaise with and advise other stakeholders as appropriate.
- To develop member communications in particular around membership renewals and the on-boarding of new members, and to ensure a high-quality member experience.
- To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship, remain relevant and up to date.
- To oversee the new member and renewal process, which is managed by our external partner, and troubleshoot and resolve issues that they cannot
Personal Specification:
Essential skills, knowledge and qualities:
- Experience of working in a customer, member or client facing role
- Experience of developing and maintaining strong professional relationships with a range of stakeholders
- Experience of using a CRM management system, preferably Salesforce
- Excellent communication and interpersonal skills and the ability to positively communicate with a wide range of people in a professional setting, with demonstrable ability to communicate effectively in challenging situations
- Excellent planning, coordination, organisational and time management skills
- The ability to analyse data and produce reports
- The ability to take a proactive approach to independent working, managing your own workstreams effectively, and the confidence to take responsibility for tasks and decisions
Desirable skills, experience, and qualities:
- Interest and/or understanding of the immigration law sector in the UK
- Experience of implementing change and working with others to create new ways of working
Closing date for applications: 7th October 2024. We plan to hold the interviews in person but we can accommodate interviews online at request. Please notify us in your application if we need to make any reasonable adjustments to accommodate you at interview.
ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised, racialised and lower socio-economic backgrounds and we are committed to improving this situation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Yehudi Menuhin School based in Stoke D’Abernon, Cobham is seeking an experienced Trusts and Foundations Manager to have a significant impact on the lives of our current and future pupils. The Yehudi Menuhin School operates a needs-blind admissions process, and we remain determined that no pupil should ever turn down a place at YMS due to a lack of funding. More than 90% of pupils need help to take up their place, and grants from trusts and foundations are a vital source of income for our Bursary Fund, as well as a range of other projects and activities that are of direct benefit to our pupils.
You will join the Development team at an exciting time for the School. Under new leadership and with pupil numbers at an all-time high, fundraising continues to play a crucial role in securing the future of musical education and helping to develop the next generation of classical musicians. Our strategy is focused on reaching out to new donors, as well as continuing to engage our loyal body of current supporters, including several engaged grant-making trusts and foundations.
You will build on an existing portfolio of organisations that donate between four and six-figures. Your ability to develop significant, multi-year relationships with new trusts and foundations will be critical to your success. The School has also previously secured a grant from the DCMS Culture Recovery Fund, managed by the Arts Council, opening the door to possible future funding from statutory sources, which would also fall under your responsibility. This is a key role in making The Yehudi Menuhin School’s strategic priorities a reality on the ground. You will need to be proactive, enterprising and systematic in approaching funders, and be able to engage and manage internal stakeholders.
This is a permanent position, working 9.00am until 5.30pm 4 or 5 days per week. Some flexibility will be required to attend evening and weekend concerts and events at YMS and in London.
The salary is competitive, based on experience.
Further information about the role can be found in the Candidate Information Pack.
If you are interested in the position and have the necessary skills and experience, please complete our application form.
The deadline for applications is Monday 14 October.
Your application form should be completed in full and submitted along with a covering letter addressed to the Head, Dr Robin Harskin. Early applications are encouraged, and the School reserves the right to close the application process early should a suitable candidate be found.
The Yehudi Menuhin School is committed to safeguarding the welfare of children. The School is registered with the DBS and successful applicants will be required to complete successfully the Disclosure Procedure at Enhanced level. It is an offence for a person barred from working with children to apply for this post.
The Yehudi Menuhin School is an Equal Opportunities employer and welcomes applications from all sectors of the community.
The client requests no contact from agencies or media sales.
Are you an organised and detail-oriented team player with a passion for supporting charitable causes? Do you have experience working with large datasets in a fundraising setting? Are you a wizard with Excel?
TPP are recruiting a Database Officer on behalf of our client, a well-established charity with international presence.
Benefits:
- 7% employer's pension contribution
- Life insurance (3 x salary)
- Employee Assistance Programme (EAP)
- 25 days annual leave per annum plus bank holidays
- Free eye test
- Discount vouchers
The Role:
As a Database Officer, you will play a key role in supporting the Data & Appeals Manager by ensuring our supporter and contact database (Raiser's Edge) is effectively maintained and up to date. You will assist the wider Development team with reports and queries, help manage fundraising data and ensure the accuracy and integrity of donor information.
Main responsibilities:
Assist in the daily management of the Raiser's Edge database, ensuring data accuracy through regular audits.
Provide training and advice to colleagues on database access and usage, ensuring compliance with best practices.
Reconcile and process donations from various sources, including BACS, credit cards, and online platforms.
Run direct debit and gift aid claims, ensuring valid documentation is maintained.
Provide key data and segmentation for fundraising appeals and emails, working closely with the communications team.
Essential requirements:
- Experience in CRM systems (preferably Raiser's Edge) and proficiency in MS Excel.
- Demonstrable experience supporting charities and fundraising teams in a data role
- Confident working with large datasets
- Solid understanding of GDPR and data confidentiality.
- Excellent communicator, a team player, and have a keen eye for detail.
- Excellent time management skills, able to prioritise daily tasks and manage deadlines.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This is an important strategic role within our organisation. You will lead and manage the delivery of our Village Agent Programme which helps vulnerable people within Somerset, improving health and wellbeing, and supporting communities to thrive together.
You will work with the Head of Programmes and other members of the Senior Leadership Team to ensure that the programme delivers our strategic goals and that we are collaborating effectively within the Health & Wellbeing system of Somerset, and the VCFSE sector as a whole.
You will be a key member of the Programmes Team, and will work with colleagues to ensure that all of our community development work is well integrated; and we are making the most of opportunities, internal and external that will help to improve quality of life for individuals and communities in Somerset.
What you'll be doing
Thrive together
- Be accountable for the delivery of high-quality Village Agent Services in Somerset, promoting a learning culture, and driving growth through role modelling.
- Lead all managers and operational employees within the Village Agent Programme to deliver our strategic goals.
- To coach and lead the Agent Locality Managers to enhance overall performance and continuous professional and personal development.
- Demonstrate active leadership skills and support your team to resolve challenges and respond to opportunities.
- Utilise high levels of emotional intelligence and strong communication skills internally and externally to ensure the delivery of a high-quality service.
Enable Change
- Ensure that the impact of the Village Agent services is demonstrated and articulated to internal and external audiences, including contributions to fundraising and advocacy campaigns and materials and representing the service to external audiences.
- Look for opportunities to innovate and work with internal and external colleagues to develop new programmes of work to meet community need; implementing and evaluating pilot projects and, if successful, embedding them within the central service.
- Analyse performance data to evaluate service design, developing new or improved processes and procedures to ensure we are effective, efficient and focused on client outcomes.
- Be responsible for leading service development annually, responding to evidence of need and seeking to implement community solutions; whilst identifying and mitigating risk.
- Drive community development through the Village Agent service, supporting the team to identify gaps and implement sustainable community solutions.
- Take responsibility for collating quarterly, annual and ad hoc reports internally for the Senior Leadership Team and Trustees and externally for funders as required.
- Act as the Safeguarding Lead Officer for Client Services, and work closely with the CCS Safeguarding Lead.
- Contribute to the development of quality assurance systems.
- Assist in managing the organisation’s day-to-day operations and its resources in accordance with CCS policies and procedures, ensuring compliance with legal requirements and good practice in all aspects of the charity’s work.
- Keep abreast of national, regional, and local policy that impacts on our work to bring a wider perspective, and ensure our work is well informed.
Build Connections
- Build and maintain positive working relationships with our collaborators, including commissioners, public sector officers and senior operational managers across a range of sectors and organisations.
- Show generous leadership and actively promote CCS values at all times.
- Attend relevant partnership and operational meetings for Village Agent services.
- When appropriate, represent CCS externally at events and meetings locally, regionally and nationally.
The client requests no contact from agencies or media sales.
We are looking for an Office Manager to lead on a range of administrative and finance tasks ensuring the smooth running of The Politics Project office.
ABOUT THE POLITICS PROJECT
We support young people to use their voice by providing them with outstanding democratic education. We work with young people, teachers and politicians to help them to learn, teach and engage in politics. We are a non-partisan organisation working across the UK. We are experts in supporting young people and politicians to engage through political contact.
We also coordinate the Democracy Classroom network, a partnership between over 100 civil society organisations that supports young people to engage in elections.
ABOUT THE ROLE
The Office Manager would work with our small team of 7 staff by providing organisational and administrative support.
The ideal candidate will possess exceptional organisational skills, advanced proficiency in G-Suite (Docs, Sheets, Slides), general bookkeeping skills and the ability to work effectively with minimal supervision. Experience of working with a database is a desirable skill.
The post holder will:
- Work with the Director and wider team to ensure efficient office operations.
- Implement and maintain procedures/office administrative systems.
- Manage office supplies and equipment.
- Manage databases. Check that data protection laws are being adhered to in relation to the storage of data, and review and update policies (training can be provided).
- Organise regular internal meetings and planning days.
- Provide administrative support to the Director including scheduling meetings and handling correspondence.
- Book and arrange travel for staff.
- Process invoices and staff expenses.
- Managing office budgets.
- Order stationery and IT equipment.
- Assisting the organisation's HR functions by keeping personnel records up to date, arranging interviews and overseeing the administration process for inducting new staff.
The job is based on a 12 month fixed term contract (including a 6-month probation period), with opportunities for extension.
The Politics Project is based in London and the post holder will be expected to work from the office at least two days a week. The role is part time, 4 days a week. Working hours will be agreed with the post holder when they start. Occasional travel to elsewhere in the UK and working unsocial hours in evenings and at weekends may be required.
Benefits:
- 25 days’ holiday plus Bank Holidays and three days of holiday between Christmas and New Year (pro rata).
- Friendly and inclusive environment.
- Professional development opportunities, to upskill and train you.
- The opportunity to work in an organisation making a real difference to young people’s lives, helping them to develop the skills and knowledge they need to give them a voice in their society and shape their communities.
ABOUT YOU
You have outstanding organisational and administrative skills, with the ability to work under pressure, identify priorities and proactively solve problems.
You will effectively deliver against set targets to agreed deadlines.
You will work well with other members of the team to help The Politics Project achieve its mission.
You will be IT literate.
In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check that we will provide.
TO APPLY:
To apply please submit through the CharityJob website a CV and a covering letter that is no longer than 500 words.
The closing date is 11:59pm on Sunday 6th October 2024.
Initial interviews are planned for the week beginning 14th October 2024.
We are thrilled to be searching for a Database Executive for a charity which supports individuals with learning disabilities, special educational needs, and children and families in crisis, in North-West London. This charity provides practical, emotional and therapeutic support to children and families who are facing various types of challenges, and this is your opportunity to make a real difference.
The role will provide database and data services to the Fundraising and Community Engagement department and enhance the charity’s supporter experience. You will be the data and insight lead who will assist with continuously updating the database and data processes, as well as data manipulation. You will focus on carrying out regular database health checks to update supporter records and to ensure accuracy of data. Additionally, you will also support your colleagues in their use of the database to enhance engagement, donations, and marketing for supporters.
To be successful in the role of Database Executive, you will need:
- Proven experience as a data administrator or similar role involving manipulating data, and advanced skills in using a database or CRM.
- Some experience of running reports and exporting data, and of running data health routines, with understanding of relational databases.
- Proficiency in Microsoft Excel to an intermediate level, and excellent IT skills and analytical mindset.
- Good understanding of GDPR.
- Good interpersonal skills, and ability to work across teams, with ability to follow complex instructions and processes.
Salary: £26,000 - £28,000
Contract: Full-time, permanent
Location: North-West London/hybrid
Deadline: ASAP
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.
Lead a small team raising the resources and engaging with audiences to support the delivery of wide ranging services helping refugees, asylum seekers and vulnerable migrants to settle and thrive locally. You will deliver income and support by managing your own small team and collaborating with the rest of the organisation to tell stories, share information, build understanding and deliver the income needed to run the organisation. We pride ourselves on quick and dynamic responses to new arrivals and changing needs and want a manger who will relish their part in this.
With a current turnover of £1.5-£2 million, from a good mix of trusts, foundations, individuals, contracts, partnerships, community, there is a constant need to manage amd renew relationships. There is also potential to develop new or underdeveloped areas of collaboration and income.
The manager will have proven all round experience and a track record of delivering income from multiple and varied sources. They will need to work from the Oxford office at least two days a week to build relations with other teams. Beyond that location and working hours are flexible.
Please send CV and covering letter explaining how you meet the requirements of the job.
interviews will be held in Oxford on 18 th October. Please advise if you would not be available on that day
We support asylum seekers, refugees and vulnerable migrants to settle and thrive in the U.K.
Join the National Portrait's Gallery’s Development team as Fundraising Manager, Grants. You'll work closely with the Senior Fundraising Manager to support the delivery of an ambitious and exciting fundraising programme and raise income through grant-giving bodies, including Trusts and Foundations, statutory funders, and corporate foundations.
The postholder will seek to secure critical support for budget-relieving activity taking place across the Gallery, including learning and engagement and exhibitions, as well as support for acquisitions, special projects, and capital works. They will make a significant contribution to ensuring exemplary relationships with grant-makers and their representatives, and actively cultivate prospects to increase support for the Gallery.
The Fundraising Manager, Grants will work with the Senior Fundraising Manager, Grants and Legacy Giving to develop and implement a strategy for grants fundraising and support ongoing stewardship of funder relationships.
The postholder will also support the Gallery’s ambition to grow legacy giving as part of the wider team objectives.
Key Experience, Skills and Criteria:
Essential
- Proven track record of soliciting donations from Trusts and Foundations, and statutory funders.
- Experience of engaging a wide range of stakeholders and excellent relationship management skills.
- High level of proficiency working with standard business software including MS Office applications (Word, Excel, Outlook, PowerPoint).
- Working knowledge of CRM databases such as Tessitura.
Desirable
- Experience of working within an arts/heritage environment.
- Experience of working on/knowledge of an acquisition campaign and/or National Lottery Heritage Fund application.
Skills
- Excellent written skills, with the capacity to produce clear and accurate documentation.
- Ability to craft compelling cases for support and to communicate effectively through face-to face meetings and written proposals
- Strong interpersonal skills with the ability to quickly establish credibility and good working relationships with internal and external stakeholders.
- Attention to accuracy and detail in all aspects of work.
- An ability to plan and manage own workload, adapting to changing conditions when necessary.
- An interest in and commitment to the long-term success and development of the Gallery.
- Ability to work independently as well as collaboratively with colleagues.
- Demonstrates passion and approaches work in a positive, enthusiastic way.
Criteria
- A flexible approach to working hours, including occasional early mornings and evenings.
- A strong commitment to equality and diversity with the ability to balance differing needs.
- Keen interest in the mission and purpose of the National Portrait Gallery and building its relevance for contemporary audiences, and in the long-term success of the Gallery.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Responsible for driving the growth and retention of membership at The Textile Institute (TI). This role is crucial in ensuring that the TI’s membership base—both Individual and Corporate expands across all disciplines in textiles, clothing, and footwear worldwide. The Coordinator will engage with internal and external stakeholders, promoting the benefits of membership and supporting the overall objectives of the Institute.
The Senior Membership Coordinator will oversee and coordinate membership services, ensuring a high level of member satisfaction and engagement. This role requires strong organisational and communication skills, as well as the ability to manage multiple projects simultaneously. You will be responsible for streamlining membership processes, optimising workflows, and supporting the overall goals of the Institute.
Reporting directly to the CEO and working with members of the organisation from around the world and external clients, this is an exciting time and opportunity to join TIIHQ and work with a small and dynamic team with an international reach. This is primarily an office-based role although with hybrid working.
Opportunity to travel, attend some great events both in the UK and overseas.
Our mission is to promote professionalism in all areas associated with the textile industries worldwide.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Forces Employment Charity (FEC) is seeking a dedicated Families Employment Advisor to join our team, focused on providing holistic employment and training advice to the spouses and partners of serving Armed Forces personnel and veterans.
Role: you will provide holistic employment and training advice and guidance to a diverse caseload of spouses and partners of still serving Armed Forces and ex-service personnel (Veterans) with personal development, employability skills, and/or until they are settled in sustainable careers.
The programme provides a combination of coaching and mentoring, practical employment support, access to training, apprenticeships, and corporate mentoring to offer the best possible opportunities to upskill and gain fulfilling employment.
The role reports to the National Employment Projects Manager. This permanent Full-time position is 35 hours per week, Monday to Friday, with some out-of-hours/weekend events, and pays £28,325. The successful candidate will be Home-based with occasional travel around Plymouth / Southwest.
Principal Responsibilities:
· Make a positive impact by putting our clients at the heart of everything you do.
· Assess individual client’s needs; identify any challenges and barriers.
· Build rapport, show empathy, motivate, and increase aspirations.
· Support clients to develop their CVs and prepare for the job application process and interviews, along with soft skills including basic digital upskilling if required.
· Networking and engagement: promote the benefits of FEC case worker support to spouses and partners (families) of Armed Forces and Ex-Service personnel, and stakeholders.
· Work with Marcoms officer to promote FEC Spouses & Partners support to beneficiaries, charities and other organisations working with military spouses and partners.
· Work with colleagues to support Employer Engagement to generate employment opportunities for military partners and spouses.
· Provide advice and guidance to spouses and partners of serving Armed Forces and Ex Forces personnel throughout the journey into employment or training following the FEC Case Management Guidance and Work Instructions.
PERSONAL SPECIFICATION
Essential Competencies:
· Evidence of working in a customer facing environment and delivering excellent customer service.
· Strong collaborator and teammate.
· Excellent organisational, time management and administrative skills, and experience of using a CRM to record confidential information and track progress.
· Comfortable with working to targets, KPIs and deadlines.
· Able to demonstrate coaching/mentoring experience and influencing skills.
· Passionate about personal development and helping others achieve their goals.
· A desire to achieve through self-motivation and initiative, with an ability to exercise judgement and discretion.
· Empathy with Armed Forces personnel and an understanding of the challenges faced by them and their families in finding appropriate and sustainable employment.
· Aligned with and committed to our organisational values.
Desirable Competencies:
· Lived experience.
· A good understanding of the employment and education market, including recruitment, welfare-to-work provision, work-based learning, and vocational training.
· NVQ L4 in Advice, Information and Guidance.
Security Clearance:
· Successful candidates will also be the subject of an Enhanced Disclosure & Barring Service (EDBS) check.
Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.
If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 17 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews will be conducted on a rolling basis as applications are received.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Forces Employment Charity is seeking a dedicated Client Advisor to join our Support Centre in Birmingham.
Role: The role of Client Advisor is to deliver the support centre function for the programme. Forces Employment Charity delivers a specialist programme to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.
The role reports to the Support Centre Manager and Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at the Support Centre, Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received and training is complete.
Principal Responsibilities:
· Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System.
· Make first contact with referrals within 2 working days and complete initial registration.
· Upload client information to case management system.
· Provide initial advice and guidance on registration.
· Support allocated caseworker to engage with the veteran after initial assessment.
· Support Veterans to obtain proof of service and sign required consent forms.
· Provide accurate and responsive telephone, text, social media and email ‘helpdesk’ support to veterans and other stakeholders.
· Record all interactions with accurately on the Salesforce case management system.
· To be flexible and complete any additional tasks, asked of you by the support team leader and Support Centre Manager
PERSON SPECIFICATION
Essential Competencies:
· High quality written and verbal communication skills, with a personable manner and excellent telephone technique.
· Experience of advising and supporting individuals.
· Excellent IT and keyboard skills.
· Experience of business administration, in particular the use of databases and customer management systems to accurately record data.
· Strong organisational skills with a desire to achieve through own initiative.
Desirable Competencies:
· NVQ Level 4 Advice and Guidance.
· Empathy for those who have served in the Armed Forces.
· Understanding of those in the Justice System.
· Salesforce experience, this training will be provided for the successful candidate if they are not already trained.
Security Clearance:
· Successful candidates will also be the subject of an Enhanced Disclosure & Barring Service (EDBS) check and Police Vetting (NPPV2).
Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.
If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Company Description
Founded in 1922, the Institution of Chemical Engineers (IChemE) is the UK based and internationally recognised qualifying body and learned society for chemical, biochemical and process engineers. We exist to advance chemical engineering’s contribution for the benefit of society and strive to achieve our mission of Engineering a sustainable world.
We support our 31,000 members across the world in applying their expertise and experience to make an influential contribution to solving major global challenges, and we are the only organisation permitted to award Chartered Chemical Engineer status and Professional Process Safety Engineer registration.
Position
We are looking for a dynamic and proactive Senior Regional Engagement Manager to lead our dynamic UK field force, offering clear and supportive management to ensure high performance, and supporting our growth efforts in existing and new global markets.
As an integral part of IChemE’s management team, the role holder will represent the organisation’s key field force, supporting and driving operations through frequent liaison with other IChemE management, functional teams, member groups and committees. They will be a key contributor to achieving IChemE’s strategic goals
Alongside team leadership responsibilities, the role holder will develop and deliver their own regional strategy, working with regional HEIs, employers, and other priority partners to identify, nurture and grow sustainable relationships and engagement opportunities that positively impact IChemE’s member recruitment, engagement, and retention.
This is a field based role and as such extensive business travel will be involved, including a requirement to frequently attend the IChemE offices in Rugby and / or London.
This role is for a fixed term of 12 months in the first instance, with potential to extend to a permanent role subject to achievement of key deliverables.
Requirements
Our ideal candidates will have:
- A minimum of Degree level education
- At least 5 years work experience or proven practical and diverse work experience in a related field
- Be highly proficient and confident in people and change management
They will be able to demonstrate the following knowledge and experience:
- Experience and sound working knowledge of chemical, biochemical, process engineering and / or related sectors
- Experience developing and driving business plans to support execution of strategic plans
- At least 5 years’ experience working in a member engagement, business development, or sales-related role
- Proven experience forming partnerships and networks at the highest level with other organisations which bring mutual benefit
- Proven experience in leading a key account management framework
·Line management experience and ability to lead and motivate a team of individuals.
- Demonstrable experience of delivering and reporting against ambitious targets, KPI’s, budgets and deadlines
- High level of IT literacy including common Microsoft Office applications, on-line conferencing, web-meetings, and bespoke membership/customer databases
Key responsibilities of the role include:
- Employer engagement: through world class key account management, identify and develop links with a growing number and breadth of employer partners to grow our member base and increase engagement – going beyond the norm into new markets.
- Regional member development: key accountability for member growth at all grades in UK regions and beyond.
- Education partners: through world class key account management, identify and develop links with a growing number of education partners to broaden and grow our member base and increase engagement.
- Leadership and management: alongside leadership of IChemE’s dynamic UK field force you will: work with others internationally to lead implementation of growth efforts in new global markets; play an active role in company / departmental development projects and continued improvement initiatives; support our expansion into industry body and public sector partnerships to share best practise and increase market knowledge; and regularly report on progress towards KPIs and business plans.
IChemE is an international membership organisation and activities often take place outside of normal working hours. The job holder must be willing to attend and participate in such activities and associated travel. Additionally, the job holder will be required to liaise with colleagues located in different time zones on an regular basis to meet the needs of the business.
The client requests no contact from agencies or media sales.
Supporter Care Manager
REQ000786
£36,489pa
Woking Surrey GU21 4LL / Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.
At WWF-UK we’re committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
About the role
We’re looking to recruit a Supporter Care Manager to join our Supporter Income and Engagement team to help embed and nurture a supporter-centric culture within WWF UK.
As Supporter Care Manager, you will be responsible for developing your team and helping to foster a culture of excellence, accountability, and teamwork, where vision is shared, quality and service standards are outstanding, and success is celebrated. This will include working with all members of the wider Supporter Care team, including 2 other Supporter Care Managers, and line managing a small team of Supporter Care Specialists. You will build rapport with supporters and continually drive efficiency, innovation and quality of processes and services to maximise supporter satisfaction and retention.
We’re looking for someone with:
· Used to leading & developing team members.
· Experience of successfully managing complex customer enquiries/complaints.
· Good understanding of Supporter Operations role in ensuring supporter satisfaction, retention & loyalty.
· Knowledge of risk management & contact databases.
· Understanding of compliance within a customer-facing environment, including GDPR, PCI DSS & safeguarding procedures
· Strong communication, team working & interpersonal skills.
Benefits, rewards & location
The salary for this role is £36,486. We also offer a full benefits and rewards package including:
· Annual leave starting at 26 days a year, rising one day each year to a maximum of 30 days plus bank holidays
· Flexible working options
· 5% employer contribution to pension, increased to 10% with employee contribution.
· Training and development opportunities
· Regular wellbeing initiatives.
This role is hybrid and you’ll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey. The Living Planet Centre is one of the greenest buildings in the UK, and you’ll hot desk among trees and gardens.
About WWF-UK
We’re a global conservation charity with hundreds of projects around the world and millions of supporters.
At WWF-UK, we’re bringing our world back to life. Protecting what’s left is not enough – we’re now in a race to restore the natural world and prevent catastrophic climate change before it’s too late. And it’s a race we can still win.
We’re courageous and passionate about fighting for the future we want to see – a world where people and nature can thrive.
We were born out of passion and science, and for more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We operate with integrity, collaboratively and with respect for those we work alongside.
How to apply and the recruitment process
Please click on the link and apply via our website by completing the application form and submitting a copy of your up-to-date CV and a supporting statement to highlight what makes you a good fit for us.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About MediCinema
MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.
Our purpose-built in-hospital cinemas are designed to accommodate patients in hospital beds and wheelchairs, on drips or with monitors. MediCinema provides a warm, welcoming and safe place that enables patients to escape the ward and have much needed breathing space - to have quality time together with loved ones, connect with the wider world, and forget their pain. From all our impact evaluation and with over 24 years’ experience, we know this equips people with the tools to navigate the stress and difficulties that come with illness, to create positive memories, positive healthcare experiences, and to help build resilience.
The Role
We are looking for a Deputy Cinema Manager to join the existing team at the Chelsea&Westminster Hospital in London, working closely with CW+, the official charity of Chelsea and Westminster Hospital NHS Foundation Trust. The roleholder will also be required to provide cover to our other London-based MediCinemas at Guys and St Thomas’s Hospitals.
The post-holder will work with the Cinema Manager and the team of nurses and volunteers who support our MediCinema, and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.
We run 4 regular inpatient screenings each week which includes evenings and weekends. The roleholder will be required to work on a shift pattern to include weekends and evenings each week. There will also be a programme of additional Tailored and Personal screenings on top of these regular inpatient screenings.
The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.
Main Tasks and Responsibilities
Service Delivery
• Support the Cinema Manager in delivering a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings and at weekends so the role requires regular evening and Saturday working.
• On screening days be responsible for:
o Marketing the service through the hospital’s wards, organising collecting and returning patients, and for safety and care in the cinema itself.
o Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
o Preparing and operating the digital projection equipment for the screening, ensuring that films are screened to the highest technical standards at all times. Training and ongoing technical support will be provided for this.
o Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly and that, where appropriate, consent forms are obtained for photographic or filmed records.
o Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
o Keeping accurate monitoring and operational records, including contacts and database updating as required
• Help the Cinema Manager collate, analyse and report back on agreed metrics and KPI’s
• Assist with arranging and running any special events and special screenings
• When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with particular hospital departments and patient groups.
• Support the development and roll out of any new type of screenings we embark on.
• Support the delivery of our complementary bedside services, such as our Disney ‘Moments that Matter’ work.
Nurse & Volunteer Management
• Help the Cinema Manager build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include assisting with recruitment and creating monthly rotas.
Marketing and Relationship Management
• Be proactive in marketing the service within the hospital, building key relationships with hospital staff and members of CW+.
• Help develop and manage effective partnerships throughout the hospital and community
• Representing the organisation effectively and compellingly at all times.
• Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include fundraising events, live performance and other relevant activities.
Administration and other duties
• Deputise for the Cinema Manager as and when required.
• Provide holiday or emergency screening cover when required.
• Help manage the collection, loading and returning of films.
• Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events.
• Contribute to the strategic development of the Chelsea&Westminster MediCinema, operations and MediCinema as a wider organisation
• Communicate effectively with all team members, ensuring an inclusive and whole organisation approach
• Undertake other tasks, projects and duties as reasonably required.
MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.
We provide cinema experiences inside hospitals to support the emotional, physical and mental health of NHS patients.
The client requests no contact from agencies or media sales.
Event manager is a new role at the Progress Educational Trust (PET). It is the ideal opportunity for someone with excellent organisational skills to take PET's prestigious events to the next level.
PET provides impartial and accurate information to people affected by infertility or genetic conditions, and provides platforms for them – and relevant experts and practitioners – to discuss scientific, ethical, legal and policy developments in these areas. Key to this is PET’s programme of regular online debates and annual conference.
We have created this role to lead on the delivery of that programme of public events, working closely with PET’s Director. It’s a varied role with responsibility for event planning and delivery, marketing, sponsorship liaison, speaker management, supplier management and attendee support.
PET is a small charity with a big reputation for providing influential discussions on often challenging issues. You’ll be joining at an exciting time as we look to extend our reach, helping to improve choices for more people affected by infertility or genetic conditions.
The client requests no contact from agencies or media sales.