CRM Developer

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people.

We are looking for a CRM Developer to work collaboratively with the Head of Business Intelligence, the Database and Analysis lead and other teams within Scope in delivering a best in class CRM.

Fixed term 12 months, 35 hours per week

Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW with flexibility to work from the office and from home. 

The role 

As our CRM Developer, you will act as one of Scope’s technical leads, primarily responsible for configuring and developing our Dynamics 365 estate over time. This role is crucial in shaping CRM systems solutions architecture and design, collaborating closely with the Business Intelligence team to enhance our systems and contribute to the wider Dynamics strategy.

As a CRM Developer, you will:

• Be the go-to expert for Dynamics CRM, solving problems and helping others.
• Work with the business team to find and implement the best solutions.
• Improve the system to make it faster and more stable.
• Turn ideas into new features and update the system every month.
• Review changes and fix any issues with the CRM system.
• Manage the data coming into the system and keep everything organised.
• Stay updated with new features in Dynamics 365 and add them as needed.
• Write and update guides and documents.
• Make sure the system follows company rules.
• Lead projects and help train the team.
• Do other tasks as needed.
• Create support materials and technical documentation for IT and Database teams.
• Ensure system compliance with company policies and standards.
• Stay current with Microsoft Dynamics 365 updates and incorporate necessary changes.
• Lead project initiatives and provide training and support in collaboration with the Business Intelligence team.
• Perform other tasks as assigned within the scope of the role.

For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description on our website. 

About you

To be successful in this role we are looking for someone who has: 

• A Microsoft certification in Dynamics 365
• Experience with Power Apps, Power Platform, Power Pages, Customer Voice, and the basics and main features of Dynamics 365
• Experience customizing Dynamics 365 and understanding databases and cloud services
• Experience with moving and connecting data using tools like SSIS, Power Automate, REST APIs, and Azure Data Factory
• Experience in checking and testing the quality of work
• Familiarity with project tools like Visio, JIRA, and Azure DevOps
• Knowledge of Microsoft programs like Office 365, SSRS, SSIS, and SharePoint
• Experience with Azure DevOps, SQL Server, JSON, Python, R, and process control tools
• Experience with MS Power Platform (PowerApps, Power Automate)
• Experience helping users or managing a support desk
• Strong skills in Excel
• Ability to explain technical ideas in a simple way
• Problem-solving skills for data issues
• Experience hiring, managing, and developing team members according to company policies

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form.