Shop Support & Projects Manager

Closing Date: 26 November 2024

Ref 6894

We're looking for a Shop Support & Projects Manager in London! This is an exciting new opportunity to work with our brilliant shop teams in Bermondsey & Islington, as part of our ongoing plans to grow our Retail teams and deliver inspiring retail spaces across the UK!  

We want to bring the wonders of charity shops back to our high-street and we need driven and passionate people to get us there! 

This position is for an initial 12-month fixed term contract. 

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. 

About the Role 

As Shop Support & Projects Manager, you will provide focused support on defined areas, working alongside the Shop Managers in each shop to understand the shop, community, and proposition.   

This is an exciting new role with huge opportunity to impact the success of our shops in Bermondsey & Islington, and to act as an ambassador for our brand in the local communities!  Our Bermondsey & Islington shops are energetic and buzzing so a great place to work.

Working closely with the Shop Managers in each shop, you'll take on a varied role delivering on key areas of work to enable the delivery of the shop's potential. You'll help embed new processes and ways of working that empower our volunteer teams and help the Shop Manager drive the shop forward. 

From empowering the team through volunteer training and upskilling, to taking on responsibility for day-to-day operations or leadership of the shop, you'll provide key support and additional capacity to the Shop Manager to enable the shop's continued success.  

About You 

You will be someone with exceptional project coordination skills, who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering. 

You'll bring: 

• Project coordination experience within retail or a transferable setting, e.g. community engagement, volunteer management, operations etc. 
• Excellent customer service skills with the ability to build & maintain positive working relationships with a variety of people.  
• A flexible, positive and resilient attitude, able to work at pace in a fast-moving environment. 
• Results driven approach with experience of working to targets. 
• Experience and confidence using a range of IT platforms including MS Office (Word, Excel, Outlook), as well as systems for the management of other areas (e.g. reporting, volunteer management). 
• Willingness and ability to spend time in both shop locations (Islington and Bermondsey) as you'll be splitting your time between the two shops across the week.  

Previous charity retail experience is not essential. If you have transferable project management experience and are looking for a new challenge, we'd love to hear from you! 

Ways of Working: This role will be based on-site working at both our Islington and Bermondsey shops (with time split between the two shops varying according to business needs) and working 5 days / 35 hours per week to include some weekend working. 

Our benefits package is extensive and generous, including:

• Competitive Pay – Our transparent pay policy ensures fair and equitable compensation.
• Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.
• Pension & Life Assurance – Secure your future with excellent contributions.
• Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.
• Maternity/Adoption Benefits – Get 21 weeks of full pay after just six months of employment.
• Paternity/Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.
• Additional benefits include cycle to work scheme, employee assistance programme, eye care, flu jobs, season ticket loan

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.