Mid Value Manager

Closing Date: 3 November 2024

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Save the Children UK has an exciting opportunity for a collaborative and influential individual with strong experience in supporter engagement to join us as our Mid Value Manager, where you will play a crucial role in developing and managing our mid-value programme.   
 
This is a unique opportunity to shape a new role, creating strategies to deepen engagement and drive long-term support for our mission to improve children's lives worldwide.  
 
Please note that this role offers the opportunity for hybrid working and will require the successful application to work from our London, Farringdon office 1 day a week.  
 
About Us  
 
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.  
 
About the role 
 
As Mid Value Manager, you will take ownership of our mid-value programme, working closely with teams across Fundraising & Marketing to engage, retain, and grow relationships with supporters at the mid-value level.  
 
You will have the opportunity to deliver exceptional supporter experiences that inspire increased engagement, loyalty, and financial support.  
 
In this role, you will:  

• Work within a multi-disciplinary team to attract, retain, and engage mid-value supporters, using data and insights to build long-term relationships.  
• Plan and execute activities to meet ambitious mid-value income and loyalty targets.  
• Collaborate with the Loyalty and Philanthropy teams to build effective supporter journeys, moving supporters between value levels based on opportunity.  
• Analyse the effectiveness of activities, using a test-and-learn approach to continuously improve engagement.  
• Manage the creation of mid-value supporter content and creative assets, ensuring alignment across all touchpoints.  
• Oversee mid-value income and expenditure budgets, supporting planning, reporting, and reforecasting.  
• Ensure all communications are compliant with relevant legislation and best practice.  

About you  
 
To be successful, it is important that you have:  

• Experience of attracting, retaining, and engaging supporters, ideally at the mid-value level. 
• Proven experience in delivering activities across areas such as email, telemarketing, events mail, and/or 1-2-1 stewardship.  
• Project management skills, with experience delivering complex projects on time and within budget.  
• Experience developing creative assets to drive supporter engagement and action. Ability to analyse complex data, translating insights into strategic decisions.  
• Strong communication skills and the ability to inspire commitment from others.  
• A collaborative and flexible approach, thriving in a dynamic, fast-paced environment.  
• Commitment to Save the Children's vision, mission, and values.  

What we offer you:  

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.  

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.  

• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Closing date: 3rd November 2024  

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.  
 
Ways of Working:   

Please note that the majority of our roles can be performed remotely in the UK, however this role will require the post holder to be based in our London, Farringdon office 1 day a week.  This will be discussed and agreed with your Line Manager and team.   

Flexible Working - We are happy to discuss flexible working options at interview.  

Commitment to Diversity & Inclusion:   

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.   

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.