Marketing Operations Lead

Closing Date: 13 October 2024

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Save the Children UK has an exciting opportunity for a collaborative and strategic, forward-thinking leader with a passion for marketing and operations to join us as our Marketing Operations Lead. You will bring a deep understanding of how to drive transformation, particularly through digital, data, and technology, while working collaboratively with teams across all levels of the organization.

Please note that the majority of our roles can be performed remotely in the UK, However, this role will require the post holder to work from our London, Farringdon office 1 day a week.

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About you:

As our Marketing Operations Lead, you will be at the forefront of our efforts to transform marketing operations. You will lead the charge in streamlining our processes, driving operational efficiency, and maximizing income, while ensuring that supporter experience and agility are at the heart of everything we do.

Utilising cutting-edge digital tools, data, and technology, you will design and implement a future-focused Marketing Operations Framework that will enhance the lifetime value of our supporters. You will be working in close collaboration with teams across Fundraising & Marketing and Data, Digital & Technology to co-create and implement new strategies that will drive sustainable growth.

In this role, you will: 

• Lead cross-functional teams to develop and implement a future Marketing Operations Framework that drives operational efficiency, increased income, and supporter value.
• Design and execute core marketing processes and systems for efficient delivery, including effective collaboration with agencies.
• Leverage technology and data to streamline marketing operations, working closely with internal teams and senior stakeholders.
• Embed agile and audience-centric approaches into marketing operations, ensuring responsiveness to new opportunities.
• Identify and lead key transformation initiatives, setting Objectives and Key Results (OKRs) aligned with broader business goals.
• Research and present growth strategies, competitive analysis, and strategic recommendations for internal and external stakeholders.
• Lead change management efforts to ensure successful adoption of new technologies, processes, and organizational changes.
• Utilise data analytics and market insights to inform operational strategies.
• Manage risks, ensuring compliance with legal, data protection, and regulatory requirements.

To be successful, it is important that you have:

• Extensive experience in leading transformational and operational improvement initiatives, leveraging digital and data-driven technologies.
• Proven leadership in matrixed or multi-disciplinary team environments, with strong influencing and collaboration skills.
• Expertise in marketing operations with a supporter-centric focus.
• Exceptional strategic thinking, project management, and organizational skills.
• Strong understanding of agile principles and their impact on delivering business value.
• Ability to manage multiple initiatives and priorities simultaneously.

 What we offer you:

• Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• The opportunity to make a tangible difference in the lives of children globally in a dynamic, supportive, and collaborative work environment.
• To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Closing date: 13/10/24 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working: 

Please note that the majority of our roles can be performed remotely in the UK, However, this role will require the post holder to work from our London, Farringdon office 1 day a week. This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.