SANEline Support Officer

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.
 

About the role:

We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends. You will provide support by telephone, email and text, as well as forming a close team with our skilled volunteers, who you will help to oversee through their development.

SANEline Support Officers provide support to callers with a wide range of mental health problems, via our confidential crisis line, SANEline that is open 365 days a year.

The role would be for up to 5 days per week, a mixture of daytime shifts and frequent evening & weekend work to cover a 365 day service operating until 10.30pm.

Working on SANEline requires empathy and resilience and we take pride in providing a nurturing environment and unwavering support to our teams.

Starting Salary: £26 - 28k per annum depending on experience

About you:

-      You must have experience of working in the mental health field.

-      You are personable, highly compassionate, and genuinely interested in supporting people from all walks of life.

-      You are a warm and confident communicator.

-      You can work collaboratively with your team and volunteers to ensure delivery of a high-quality service on SANEline.

We are also keen to hear from people interested in different hours, or bank work, in particular those with counselling, psychology or therapy qualifications.
 

What can you expect?

-      To work within SANE’s framework, including regular check-ins, debriefs, and weekly team meetings. To receive the full SANEline training and further online training opportunities within specific areas.

-      To become part of an established and diverse team.

-      To gain exposure to a wide range of mental health problems.

-      To gain valuable practical experience in providing emotional support to vulnerable people.

-      A culture where team members support and learn from each other.

-      A warm supportive and encouraging environment.
 

Requirements: 

• Ideally 1 year mental health work experience 
• To undergo an enhanced DBS check
• Expected start date – April 2025
• For bank staff - availability of a minimum of 1 day every week – this can include weekends.
   

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis
 

Closing date: Midday 26th February 2025
 

To apply: Please complete your application before the closing date, addressing all areas on the person specification (downloadable below) and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.