SANEline Remote Services Officer

We are SANE - a leading, independent mental health charity that aims to raise awareness and remove stigma, fight to improve services, provide emotional support and host cutting edge research.

We have been working tirelessly to improve the quality of life of anyone affected by mental health illness for over 35 years and provide emotional support by phone, email and text, 365 days a year.

Will you join us?

SANE is now looking to recruit a Remote Services Officer to join our Services Team.

SANE would love to hear from anyone with experience and enthusiasm for working in mental health. The Remote Services Officer will be part of our growing remote services workstream, working closely with the Remote Services Coordinator to develop our remote services.

We are looking for an individual with experience within a mental health related working environment, relevant volunteering, or have a strong interest in mental health. We are hoping you can bring your interest and your experience and add to our growing team.

At SANE we strive to create an environment that promotes inclusion, values diversity and provides every staff member with a sense of belonging. So, if you are looking to build a rewarding career, with opportunities for growth and development, within an established, non-for-profit organisation, come and join our friendly team.

The closing date for all applications is Midday on Wednesday 23rd October 2024.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.

 We are committed to equal opportunities and welcome applications from all sections of the community.

 

Job Description

1.       Maintain remote volunteer overview in line with remote volunteer agreement and guidelines working closely with Remote Services Coordinator

2.       Ensure all administrative work associated with the remote volunteer programme is completed accurately and in a timely manner

3.       Support with remote training and events calendar as well as planning of training sessions and events 

4.       Support recruitment, training and induction of new remote volunteers

5.       Research and assist with implementing new support services for remote services

6.       Liaise with team members from other SANE work streams

7.       Share information with your team both verbally and in writing, to ensure effective handover to colleagues

8.       Work as part of a team to build understanding and use your knowledge and experience to ensure our volunteers and callers are effectively supported

9.       Record work in accordance with SANE’s organisational systems

10.   Work closely with the communication, media and fundraising teams to ensure the voice and experiences of our callers is effectively communicated, including the provision of case-studies

11.   Work within SANE’s values and policies & procedural guidelines at all times

12.   Keep abreast of and work in accordance with relevant legislation and regulatory standards

13.   Understand and work within SANE’s safeguarding framework

14.   Ensure all work is in line with the Equality Act

15.   Keep volunteers up to date with any key service information or legal or procedural changes, as appropriate

16.   Ensure that any issues or concerns are discussed with a line manager

17.   Attend supervisions and appraisals, and contribute to team meetings

18.   Have a commitment to personal, volunteer and team development and your own well-being 

19.   Be self-sufficient in terms of IT, and oversee any health and safety matters which may arise whilst on the shift   

20.   Undertake any other duties commensurate with this role.

 

Person Specification

Experience

1.       Experience of working with people with mental health conditions/mental illnesses and families and carers

2.       Experience of working on a mental health helpline (or similar helpline) or providing support by email/text or chat services

3.       Experience of working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service

4.       Experience of writing high quality short reports

5.       Experience of planning and delivering training

Knowledge and Qualifications

6.  Good general knowledge of the mental health system, access, treatment and common relevant legislation; and available support structures for people with mental illnesses and carers

Personal Qualities

7.       The ability to support remote volunteers and provide them with support.

8.       Be able to work with distressing and challenging content and ensure self-care

9.       A work ethos underpinned by a commitment to equality and diversity

10.   An understanding of and ability to work within appropriate professional boundaries

Skills

11.   Excellent interpersonal and communication skills – both verbally and in writing

12.   Committed to and able to adhere to organisational policies and procedures, especially regarding safeguarding and confidentiality

13.   Able to work independently, flexibly and as part of a team

14.   Good self-awareness

15.   Effective organisational and planning skills

16.   Proficient in IT packages including Word, Excel and Outlook, and ability (with training where necessary) to input and extract data from relevant databases