WEBSITE MANAGER

Samaritans is looking for a driven and user-focused Website Manager to join our talented Digital Engagement team, for 12 months covering maternity leave. You will play a critical role in developing and optimising the content and functionality of our website to deliver impactful online services and information to our supporters, volunteers, and those in need of emotional support. 

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You will lead a small team and work collaboratively with colleagues and our external development partner to deliver products and campaigns that grow our reach and maximise conversions.

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You’re a proactive and experienced digital specialist with a passion for using your skills to make a real impact in people’s lives.

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• £40,500 – £42,000 per annum

• 12 months fixed term contract, covering maternity leave 

• Permanent, full-time role (35 hours per week)

• We are passionate about flexible working, talk to us about your preferences

• Hybrid working: Linked to Ewell, Surrey office.  A blend of working from home, the Ewell office and other locations for team meetings. 

• In-person working: Meeting in person is something we value. Mandated in-person meetings will be in place from Jan ’25. This includes regular meetings with line managers, team and directorate meetings, new starter inductions and time spent with colleagues in other teams. This is around 2 days per month and further information can be found on our careers website.   

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Key Responsibilities

• Lead the Web team

• Manage and improve content and functionality for Samaritans’ websites

• Manage major projects

• Manage third-party suppliers, platforms and tools

• Increase our digital reach

• Grow digital maturity

• Analytics and reporting

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Your skills and experience

• Strong understanding of digital marketing techniques, processes and best practice.

• Expertise managing a digital content production workflow. 

• Experience managing web development processes, with experience of working in an Agile environment.

• Detailed experience working with and developing a CMS. Wagtail experience desirable but not essential.

• Experience of managing a high performing team.

• Demonstrable track record of successfully using data-led insights to support continuous improvement in a digital context. 

• Knowledge of the digital sector: key trends, technology, ideas.

• Understanding of user experience principles and skilled at interpreting user behaviour.

• Knowledge of relevant legislation, regulations and standards and how they apply to monitoring digital performance.

What’s in it for you – our benefits​

So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities. 

Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.

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Hybrid and flexible working: We are a flexible organisation, and we embrace hybrid working – a mix of connecting in person and remotely. We’re aware that the world is changing, and we all want and need different things from our work and home lives. So, if you need to walk the dog, go to the gym, or have commitments outside of work, we’re open to talking through flexible working options that work for you and us. 

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Being Inclusive: We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

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Application 

If this sounds like the opportunity for you, please apply.

You’ll be asked to upload your CV and cover letter. Applications close Sunday 20th October. Video interviews likely to be held in the week commencing 28 October.  ​

If you're ready to lead impactful change and contribute to our mission that fewer people die by suicide, apply today.