Programme and Membership Manager

Reports to: Deputy Director of Membership

Department: Membership

Salary Range: £28,000 - £31,000 pro rata per annum , depending on skills and experience 

Location: London Office (Hybrid)

Contract: Full time Permenant

 

 

 

About RUSI 

 

RUSI is an established research institute and think tank, focusing on defence, security and geopolitics. RUSI offers both Individual and Corporate memberships, allowing exclusive member access to certain publications and events, and providing additional opportunities for members to engage directly with our research activities and staff.

 

As part of a long-term engagement plan and in support of our charitable objectives, RUSI has recently established a highly successful NextGen community. This is a new, free-to-join network where young professionals can come together, learn and engage in global issues, build a personal network and support one another through the early stages of their careers. We offer a diverse range of events centred around global affairs, provide networking opportunities and content catered to the community. NextGen is free to join and welcomes every young professional regardless of what sector they’re in or what level of expertise they possess.

 

 

About the role

 

 

The NextGen Programme and Membership Manager will have the following key priorities:

·        To actively manage and promote the NextGen initiative, grow the community and develop its offering.

·        To develop and maintain key relationships with internal staff as well as external stakeholders, ambassadors, partners and funders of the NextGen programme

·        Support the membership team with account management of selected organisation members

·        Part of a small team, we are looking for an energetic individual with a can-do attitude, who will be able to bring self-starting energy and passion to the role.

 

 

 

 

 

 

 

 

 

 

 

   Key tasks

 

·        Evolve and execute a NextGen marketing plan (branding, communications, dedicated webspace on RUSI site, promotion via partners, social media etc)

·        Prepare a monthly newsletter and grow/manage all social media activities

·        Organise and deliver a series of NextGen events (monthly minimum), dealing with speakers, venues, logistics, communications etc.

·        Actively manage the sign-up/registrations and onboarding processes

·        Organise meetings and support the NextGen Steering Group of staff and Ambassador volunteers

·        Develop a funding strategy and support with converting NextGen members into RUSI members

·        Pomotion of the NextGen programme to internal and external stakeholders – creating awareness, support and understanding of it’s mission  

·        Account management of selected existing organisation members. This includes scheduling catch-up meetings, arranging private briefings, making connections to relevant research teams, event registrations, and dealing with general day to day requests of members

·        Use ReadyMembership (CRM system) to track and manage member activities whilst following an account management plan

·        Nurture relationships with RUSI organisation members, working closely with the Corporate Partnerships Manager to identify opportunities to expand members level of involvement

·        Identify oganisation members interests and feed these into areas of the institute that support membership

 

 

The above list of duties is not exhaustive.  The post holder will be required to undertake such duties that may reasonably be expected within the scope and grade of the role, and in support of other RUSI activities/teams by agreement.

 

 

Person Specification

 

Essential skills and experience:

 

·        Experience of managing promotional activities and campaigns

·        Highly organised, with a systematic and diligent approach to planning, activity tracking and record keeping

·        Experience of meeting and event organisation/management

·        Strong communicator with experience of multi-channel marketing activities

·        Account management and/or relationship management experience, preferably within a membership organisation

·        Experience in managing multiple stakeholders and varying levels of seniority

·        Able to work on own initiative in a small but complex organisation with competing demands.

·        Experience of using CRM software – preferably ReadyMembership

 

 

 

 

 

 

Desirable skills and experience:

 

 

 

 

·        An interest in defence, security, global affairs or the major challenges of today

·        Ability to balance competing needs and capabilities in a productive way

·        Experience of working in the not-for-profit sector or with young professionals

·        Change catalyst: experience of developing new and innovative products and services in response to opportunity.

 

 

 

 

 

 

 

Our expectations

 

 

 

We expect all staff to abide by and promote our RUSI’s Vision and Values

 

 

 

 

 

 

 

 

 

     Benefits

·        25 days annual leave (rising with service)

·        Additional days off during Christmas - RUSI Christmas closure days

·        Generous pension contributions at 6% employer contribution,

·        Access to 24/7 Employee Assistance Programme

·        Season ticket loan

·        Free access to RUSI's world leading programme of events and conferences, research materials and library

·        Trained Mental Health First Aiders

·        *Enhanced sick pay

·        *Enhanced maternity and paternity leave

*Depending on length of service

 

 

 

 

 

 

 

 

 

Application Process

 

To apply, please click on the apply button and follow the instructions.

• Your CV.
• Cover Letter explaining your interest in the role and any significant relevant skills and/or experience

 

The closing date for applications is 23:59 on  19th July 2024.

 

Please DO NOT submit multiple applications for this vacancy. We no longer accept applications to our recruitment mailbox, applications received in our mailbox will not be processed.